11.1. Before the trip, the passenger must:
11.1.1. read the General Rules and Special Discount Rules;
11.1.2. purchase a ticket and, if applicable, an Additional Service Ticket at the points of sale indicated by the Carrier;
11.1.3. on the train, the passenger must purchase a Ticket immediately, otherwise the passenger will be treated as traveling without a ticket (the aforementioned provision applies if the passenger boarded the train without a Travel Ticket);
11.1.4. purchase a Ticket for the full price, if he does not have a valid document (or a copy thereof) entitling him to use the privilege provided by the Law of the Republic of Lithuania on Transport Privileges and/or the commercial discount set by the Carrier;
11.1.5. before confirming the purchase of the Ticket, check the Ticket price and make sure that the Ticket has been issued in accordance with all the instructions of the passenger, whether all the information provided in the Ticket is understandable for him and correct. In cases where the information provided in the Ticket is incorrect or does not correspond to the passenger's wishes, the ticket should be exchanged immediately - otherwise, the conditions stipulated in Chapter 5 “EXCHANGE, RETURN OF TICKETS AND ADDITIONAL SERVICES“ of these General Rules shall apply;
11.1.6. arrive at the railway station or stop in good time to be able to reach the platform from which the train specified in the Ticket departs.
11.2. During the trip, the passenger must:
11.2.1. keep the Ticket and the Additional Service Ticket until the end of the trip. Submit it to the Carrier's employees performing control upon request. The Carrier is not liable for the loss or theft of the Ticket and/or Additional Service Ticket and cases where another person uses the Ticket illegally. Copies or duplicates of tickets and/or Additional Services are not issued on trains;
11.2.2. have and submit, to the Carrier's employees performing the control, valid documents (or their full copies), confirming the right to the privilege provided for in the Law of the Republic of Lithuania on Transport Privileges and/or the Carrier's commercial discount and an identity document (or its full copy), if necessary;
11.2.3. during the trip, do not disturb the peace of other passengers and do not obstruct the work of the Carrier's employees;
11.2.4. It is forbidden to make noise, shout or otherwise disturb other passengers in 1st class train carriages;
11.2.5. ensure that the transported carry-on luggage, bicycle, other Micro-mobility Devices and/or animals do not pose a danger or interfere with or cause damage to other passengers, mobility equipment, luggage or railway operations, as well as that sanitation and hygiene requirements are complied with;
11.2.6. give up appropriately marked seats for persons with individual needs or families with children;
11.2.7. comply with all safety requirements set by the Carrier when boarding and disembarking the train, as well as during the entire trip. The Safe Conduct Memorandum can be found on the Carrier's website.
11.2.8. Passengers are prohibited from travelling by trains with dirty clothes that can stain the interior of the carriages or the clothes of other passengers, raising their feet on the seats, littering in trains and in the protection zones of railway tracks and their facilities. If this requirement is not complied with, the Carrier's employees have the right not to admit the passenger to the train or disembark him from the train.
11.3. Passengers are prohibited from going on the trip while intoxicated or under the influence of narcotics or other psychotropic substances. The Carrier's employees have the right to refuse to admit a suspicious passenger to the train or to disembark him from the train.
11.4. When getting on/off the train, it is recommended to take your time, hold on to the railings, pass people with individual needs, passengers with minor children, pregnant women, elderly passengers.
11.5. If necessary, ask for help when boarding the train, finding a seat and loading/unloading luggage;
11.6. Take care of your safety: if there are free seats or the seat is fixed - sit down, and, when standing or moving in a moving train, hold on to the railings.
11.7. During the trip, passengers are prohibited from consuming alcoholic beverages, other narcotic and psychotropic substances, smoking (using tobacco products and electronic cigarettes), damaging carriage equipment, inventory, walls, upholstery, and inscriptions. If this requirement is not complied with, the Carrier's employees have the right to disembark the passenger from the train.
11.8. Do not store luggage in passages, do not obstruct the access to doors, emergency equipment (fire extinguishers, emergency exits, etc.).
11.9. Follow the requirements of warning signs and safety instructions, oral messages of the Carrier's employees in the territory of the railway station and on the train.
11.10. It is forbidden to open the disembarkation door or press its control buttons while the train is moving.
11.11. Immediately inform the conductor about actions or events that may cause/have caused damage to his or other passengers' health, life, or the Carrier's property.
11.12. Do not use the emergency brake or other safety equipment without reason. According to the valid legislation of the Republic of Lithuania, the carrier has the right to impose sanctions on the passenger for illegal use of alarm and assistive devices.
11.13. Passengers can walk/go to/from the train, crossing the railway track at the station only in designated places: crossings, pedestrian bridges, tunnels. It is necessary to observe road information signs (marking), sound signals and directions allowing or prohibiting walking. It is necessary to stop, look around and listen. It is forbidden to crawl under stationary carriages.
11.14. Passengers must stand while waiting for the train only at a safe distance and only in designated, marked places (yellow line).
11.15. When crossing the railway, passengers must not wear headphones, not use the phone, look around and make sure that a train is not approaching.
11.16. In the event of an emergency, after the train has stopped at an intermediate station, you can get on/off the train only with the permission of the conductor (Carrier's representative) and only at the designated place. If there is a need to evacuate, the conductor (Carrier's representative) indicates to the passengers a safe walking route to a safe area where the passengers are waiting for alternative transport or train. It is forbidden to cross roads in inappropriate areas.
11.17. Inappropriate behavior (insults, harassment, violence, death threats, criminal act against a member of the Carrier's crew or a passenger) is unacceptable on the train. Persons who violate public order, are not in control of their actions, pose a threat and behave irresponsibly are reported to the police.
11.18. In case of non-compliance with the requirements of safe behavior, the Carrier's employees have the right not to allow the passenger to board or to disembark him from the train.
11.19. Passengers accompanying minor children or their groups must ensure and are responsible for ensuring that the children comply with the aforementioned safety requirements.
11.20. The passenger is responsible for the violation of the contract of carriage in accordance with the procedure established by the legislation of the Republic of Lithuania.
11.21. For traveling without a Ticket and/or transporting unpaid luggage larger than prescribed, the passenger is subject to the administrative liability established by the legislation of the Republic of Lithuania. In this case, the passenger must pay the fine imposed on him, as well as pay the cost of the trip and unpaid luggage transportation. The carrier has the right to prohibit the continuation of the trip for a passenger who refuses to pay the carriage fee or surcharge on demand.
11.22. A passenger who has not exchanged the Ticket cannot interrupt the trip and continue it later with the same Ticket.
11.23. Administrative liability established by the legislation of the Republic of Lithuania shall be applied for non-fulfilment of legal requirements of railway transport control officers or for preventing them from performing their duties.
11.24. The passenger is responsible for the correctness of the personal information provided in the Ticket.
11.25. The passenger is liable for the damage or destruction of station and vehicle equipment in accordance with the procedure established by the legislation of the Republic of Lithuania.
11.26. The passenger who transports animals and pets by train is liable for damage and losses, violations of sanitary and hygiene requirements, caused by these pets in the passenger carriage for animals. The passenger is also liable for damage caused to the Carrier or third parties by carry-on luggage, bicycles, wheelchairs, micro-mobility devices or other mobility equipment, or other items carried by the passenger.
11.27. Passengers have other rights and duties established in Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations.