Frequently asked questions

Log in at www.ltglink.lt, and click “Sign in”: Click “Create an account”. Fill out the form and click “Confirm”. Select “Account details” in the account window to edit and change the information that you provided. Detailed information on creating an account can be found here.

Log in at www.ltglink.lt and select the desired ticket type. Specify the required route and number of passengers and departing time. Click “Search” and you will be offered all the times for the route. After selecting the most suitable time and class, click “Add to booking” and follow the purchase instructions. Detailed information about purchase can be found here.

On the home page of www.ltglink.lt you will see the ticket purchase form. Select “Travelpass” and specify the route you need. By clicking “Search” you will be able to choose the type of fixed term ticket, discounts and commercial discounts. You will also be able to specify a ticket activation date. After clicking “Proceed to checkout” follow the purchase instructions and make a payment. More detailed ticket purchase instructions can be found here.

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

On the home page of www.ltglink.lt you will see the ticket purchase form. Select “Ticket” and specify the route you need, departing date. Click “Passengers” (group tickets are available from 3 passengers) and after selecting “Group ticket” click “Search”. You will be offered all the times of the route, and you will see the discount applied to the group in the “Price with a discount” column. After selecting the most suitable time and class, click “Add to booking” and follow the purchase instructions. Detailed information about purchase can be found here.

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

On the home page of www.ltglink.lt you will see the ticket purchase form. Select “Ticket”, specify the required route, departing date, number of passengers and the discount that will apply to their travel, click “Search”. You will be taken to a window with all the times for the selected route. After selecting the most suitable time and class, click “Add to booking” and follow the purchase instructions. Detailed information about purchase can be found here. The accompanying person should also select the discount for the disabled person.

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

On the home page of www.ltglink.lt you will see the ticket purchase form. Select “Ticket”, specify the required route, departing date, number of passengers and check “Child under 7 years”. Then click “Search” and you will be taken to a window with all the times for the selected route. After selecting the most suitable time and class, click “Add to booking” and follow the purchase instructions. In the “Additional services” purchase section, select “Transfer service for a child under 7 years of age without occupying a separate seat”, click “Confirm” and complete the purchase. Detailed information about purchase can be found here.

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

At www.ltglink.lt, log in to “Sing in”, select “Tickets”, click “Book tickets” and select the “Ticket” type. Follow the purchase instructions below. Detailed information about purchase can be found here.

If you are a Travelpass ticket holder, there are a few steps you need to follow to log in to your existing account or create your personal account and make it easier and faster to buy fixed-term tickets. You can conveniently show your fixed-term ticket from your account to your train attendant on your phone or mobile app, and print it out if needed. To create your own account you must:

• Connect to www.ltglink.lt and select “Sign in”.
• In the customer self service window, click on "Change Password” and enter your personal email address where your Travelpass Card is registered.
• After a few minutes, the system will send you an active link, which you can click to update/edit your personal data, create a new password.
• The next time you log in to “Sign in”, you will need to enter your personal email address and your newly created password.

Congratulations, the tickets purchased in your personal account will be automatically transferred to your existing “Travelpasses” Card.

This requirement speeds up the inspection of trains, especially when exemptions are applied, and makes it easier to deal with possible problems.

Printed e-ticket is not required. You can display it on the screen of an electronic device that can display a unique graphic code (such as a phone, tablet).

No, a ticket must be paid for immediately. Failure to do so within 20 minutes will automatically cancel the started and incomplete purchase.

Tickets for local and Vilnius–Talinas–Vilnius trains can be purchased 1 month (30 days) in advance.

Tickets for international trains (except Vilnius–Talinas–Vilnius) can be purchased 2 months (60 days) in advance.

The price of a travel ticket is affected by the following factors: the number of stops on the route, the class of seating and the travel time (travel during peak hours is more expensive).

On certain routes, we apply dynamic pricing. This means that tickets for these routes can be purchased at a lower price than usual when bought in advance. On these routes, the price additionally depends on how many seats are still available on the train and how many days remain until the train's departure.

Up to 99 single tickets and up to 50 group tickets can be purchased in one purchase.

A service charge of EUR 2 is applied to all passengers in accordance with the General Rules for the Transportation of Passengers approved by the Company, which are available here, while exemptions from this charge are available here.

Yes, buying tickets online is completely safe. The information sent between your browser and the server is encrypted. All payments are made through the electronic banking system of the bank of your choice.

Yes, you can pay with Visa, Visa Electron, Maestro and MasterCard debit and credit cards.

To participate in the Programme, Customers must: 

• Create an account for a member of the Traintravellers Club programme; you can find how to do it on the Carrier’s website www.ltglink.lt.
• Familiarize yourself with and agree to the Rules and the Privacy Notice and confirm that the Customer is 14 years or older;  
• In the account, members of the Traintravellers Club programme will have the opportunity to use the discounts and offers proposed to them in the “Traintravellers Club” section.

On www.ltglink.lt select “Book and Manage” in the top menu bar and click “Refund ticket” under the “Ticketing exchange and return” section. In the self-service window, enter either the ticket number or the e-mail address provided at the time of purchase. Click “Submit”. In the window that opens, you will see your ticket information and the “Refund” function. Select it to see all the refund information. More detailed ticket refund instructions can be found here. 

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

On www.ltglink.lt select “Book and Manage” in the top menu bar and click “Refund ticket” under the “Ticketing exchange and return” section. In the self-service window, enter either the ticket number or the e-mail address provided at the time of purchase. Click “Submit”. In the window that opens, you will see your ticket information. Select function “Manage booking” to manage seats and additional services and refund them. Detailed information about purchase can be found here.

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

• If a ticket purchased online is returned online, the refund will be issued no later than within 6 business days.
• If a ticket purchased from a ticket machine is returned online, the refund will be issued no later than within 10 business days.
• If a ticket purchased from a ticket machine or at UAB "Perlas Finance" sales points is returned at an information center or by contacting informacija@ltglink.lt, the refund will be issued within 14 calendar days.
• If the passenger returns the ticket at a Perlas terminal, the refund is issued immediately.

On www.ltglink.lt select “Book and Manage” in the top menu bar and click “Refund ticket” under the “Ticketing exchange and return” section. In the self-service window, enter either the ticket number or the e-mail address provided at the time of purchase. Click “Submit”. In the window that opens, you will see your ticket information and the “Manage booking” function. Click on it to see the change tickets option. Then you will be directed to a results window where you can edit your existing trip. More detailed instructions can be found here.  

We recommend that you buy your tickets through your own account, where you can see all the tickets you've bought, easily find, change, return and show them to the attendant, and print them out if necessary. Sign in now!!!

• You can return a one-time ticket and get a 90 % refund. you can get the ticket price at least 24 (twenty four) hours before the train departs. You can do it on the website www.ltglink.lt or in the mobile application. 
• You can return a one-time ticket and get back 70 % of the ticket price at least 2 (two) hours before the train departs. You can do it on the website www.ltglink.lt or in the mobile application.
• Less than 2 (two) hours before the departure time of the train indicated in the ticket and/or departure of the train, the money for an unused one-time ticket will not be refunded. 
• A modified one-time and/or Additional Services ticket is non-refundable.

Benefit – a fare reduction granted under the Law on Public Passenger Transport Discounts of the Republic of Lithuania. It applies to passengers traveling on local train routes in 2nd and 3rd class carriages/seats, upon presenting a certificate confirming the right to the discount.

You can find all applicable passenger benefits HERE.

Commercial discount – a discount set by LTG Link, JSC. The conditions for applying commercial discounts are specified in the Special Rules.

You can find all discounts available to passengers HERE.

Yes, possible, except for Class 1 places. Dogs, cats, birds and other healthy, clean animals and pets that have been vaccinated in accordance with the procedure established by the Law on Animal Welfare and Protection of the Republic of Lithuania and other legal acts are allowed to be transported by local trains. The transport of animals on local trains is subject to charges set by the carrier according to the size of the animal.

Storage facilities are located at the main railway stations: Vilnius, Kaunas, Šiauliai and Klaipėda.

A way of selling a single train ticket and an urban public transport E-ticket, where a single train ticket is sold together with an urban public transport E-ticket, using the concept of a Combined Ticket (the Combined Ticket is not a single ticket, but two separate tickets, confirming the conclusion of two separate contracts of carriage, sold together). 

In accordance with E-ticketing agreements made between LTG Link and partners. 

When you board public transport, touch the validator on the bus or trolleybus with the city's QR code. 

You do not need to validate your ticket when boarding public transport.  

A 60-minute E-ticket (full price, 50% benefit and 80% benefit) for regular public transport in Vilnius City, approved in accordance with legislation. 

A single electronic ticket (full price, 50% benefit and 80% benefit) for regular public transport in Klaipėda City, approved in accordance with legislation. 

A 60-minute electronic ticket (full price, 50% benefit and 80% benefit) for regular public transport in Šiauliai City, approved in accordance with legislation. 

The validity period of the E-ticket for public transport in Vilnius City is 60 minutes.  

A validated E-ticket entitles you to travel on one vehicle in one direction on the route to the last stop on the route. 

Once the ticket has been validated on the bus, the passenger will have 30 minutes to change to another bus and continue to the end of the route. 

LTG Link is not responsible for the organization and operation of public transport services, but is responsible for the provision of services of train journeys;

Phone: +370 5 210 70 50

E-mail info@judu.lt

VšĮ Klaipėdos keleivinis transportas is responsible for public transport in Klaipėda.
If you have any questions, please contact the following:
VšĮ Klaipėdos keleivinis transportas 

Phone: +370 8 001 23 44
E-mail sekretoriatas@klaipedatransport.lt

Busturas UAB is responsible for public transport in Šiauliai.

If you have any questions, please contact the following:
Busturas UAB 

Phone: +370 700 55 066 

E-mail busturas@busturas.lt

PE Panevėžio keleivinis transportas is responsible for public transport in Panevėžys. If you have any questions, please contact the following persons:

Public enterprise Panevėžio keleivinis transportas 

Phone: 8 45 454302

E-mail bilietas@pktransportas.lt

Jonavos autobusai UAB is responsible for travel by public transport in Jonava City. 

If you have any questions, please contact them using the following contacts: 

Jonavos autobusai UAB 

Phone:  +370 349 513 33 

E-mail info@jonavosautobusai.lt 

In the following LTG Link sales channels: On the website www.ltglink.lt, on the mobile app LTG LINK and at ticket machines. 

Applies to Vilnius, Klaipėda and Panevėžys: 

Train delays do not affect travel on urban road public transport (buses, trolleybuses). You can travel at your convenience. When you board public transport, touch the validator on the bus or trolleybus with the city's QR code. 

Applies to Šiauliai and Jonava: 

For train delays of more than 15 minutes, we suggest that you re-download your ticket by logging in to www.ltglink.lt or the mobile app, which will automatically change the validity period of your E-ticket. Otherwise, please show the SMS/e-mail received from LTG Link Customer Information Centre regarding the train delay to Šiauliai and Jonava public transport control. 

LTG Link is not responsible for delays in public transport, the company is responsible for the train journey; in all cases, we suggest you to check timetables of Vilnius public transport here, Klaipėda timetables here, Šiauliai here, and Panevėžys here, and Jonava timetables here, and plan your journey to the railway station with the estimated time reserve.

If you have any questions, please contact them using the following contacts: 

Municipal Company Susisiekimo paslaugos 

Phone: +370 5 210 70 50  

E-mail info@judu.lt 

VšĮ Klaipėdos keleivinis transportas 

Phone: +370 8 001 23 44 

E-mail sekretoriatas@klaipedatransport.lt 

Busturas UAB  

Phone: +370 700 55 066  

E-mail busturas@busturas.lt 

 VšĮ Panevėžio keleivinis transportas 

Phone: +370 45 454302 

E-mail bilietas@pktransportas.lt 

Jonavos autobusai UAB  

Phone: +370 49 513 33  

E-mail  info@jonavosautobusai.lt

The Combined Ticket is for a passenger when the start or end stop of the train route is Vilnius and/or Klaipėda and/or Šiauliai and/or Panevėžys and/or Jonava railway station. 

Purchase of a Combined Ticket is subject to concessions established in the Republic of Lithuania Law on Public Passenger Transport Concessions. Information on applicable concessions can be found: 

For train tickets here;  

For Vilnius City public transport tickets here;  

For Klaipėda City passenger transport tickets here;  

For Šiauliai City public transport tickets here;  

For Panevėžys City public transport tickets here;  

For Jonava City public transport tickets here. 

You can find LTG Link commercial discounts for train tickets here.  

Passenger queries about train travel are dealt with in accordance with the General Rules for the Carriage of Passengers. 

Passenger queries about travel by public transport in the city are dealt with in accordance with the Rules for the submission and handling of requests, complaints, information queries and proposals for public transport. 

If you have any questions, please contact them using the following contacts: 

LTG Link  

Phone: +370 700 55111 

E-mail informacija@ltglink.lt 

Municipal Company Susisiekimo paslaugos 

Phone: +370 5 210 70 50  

E-mail info@judu.lt

VšĮ Klaipėdos keleivinis transportas 

Phone: +370 8 001 23 44 

E-mail sekretoriatas@klaipedatransport.lt 

Busturas UAB  

Phone: +370 700 55 066  

E-mail busturas@busturas.lt 

VšĮ Panevėžio keleivinis transportas 

Phone: +370 45 454302 

E-mail bilietas@pktransportas.lt 

Jonavos autobusai UAB  

Phone:  +370 349 513 33 

E-mail  info@jonavosautobusai.lt 

https://judu.lt/viesojo-transporto-keleiviams/marsrutu-tvarkarasciai/

https://m.stops.lt/klaipeda/#lt

https://busturas.lt/autobusu-tvarkarasciai/tvarkarastis/

A single train ticket must be presented to the travel attendant, a Vilnius City public transport E-ticket must be presented to the Susisiekimo paslaugos control at the time of control, a Klaipėda City public transport E-ticket must be presented to the Klaipėda Passenger Transport Control at the time of control, a Šiauliai City public transport E-ticket must be presented to Busturas control at the time of control, Panevėžys City public transport E-ticket must be presented to Panevėžys Passenger Transport Control at the time of control, and Jonava City public transport E-ticket must be presented to Jonavos autobusai Passenger Transport Control at the time of control. 

Train ticket refunds are subject to the General Rules for the Carriage of Passengers, which you can check here.  

LTG Link, Customer Information Centre opening hours: 7:00-21:00 

Phone: +370 700 55111 

E-mail informacija@ltglink.lt 

Vilniaus viešasis transportas, Customer Information Centre opening hours on weekdays:  

08:00-19:00 

Phone: +370 5 210 70 50 or 19119*  

(*taxed at a rate of EUR 0.09) 

E-mail info@judu.lt 

VšĮ Klaipėdos keleivinis transportas, Customer Information Centre opening hours on weekdays: 

08:00-17:00 

Phone: +370 8 001 23 44 

E-mail sekretoriatas@klaipedatransport.lt 

Busturas UAB, Customer Information Centre opening hours on weekdays:  

08:00-19:00 

Phone: +370 700 55 066  

E-mail busturas@busturas.lt 

VšĮ Panevėžio keleivinis transportas, Customer Information Centre opening hours on weekdays:  

08:00-17:00 

Phone: +370 45 454302 

E-mail bilietas@pktransportas.lt 

Jonavos autobusai UAB passenger transport Customer Information Centre opening hours on weekdays:  

08:00-17:00 

Phone:  +370 349 513 33 

E-mail info@jonavosautobusai.lt 

We offer an innovative product. We promote the purchase of train tickets through digital channels that provide all the additional information about the product.

Yes, they certainly are.

Unfortunately, you cannot choose your seats when buying at Perlas terminals. The seats are selected automatically.

A return ticket for the same route can be purchased in one purchase. 5% discount on return tickets is available at Perlas terminals too.

We are sorry, but the sale of fixed-term tickets is not yet available at Perlas terminals.

Yes, this discount is available.

Yes, this discount is available.

We will analyse customer purchases and, if necessary, discuss the possibility with our partner.

Perlas terminals offer discounted ticketing, and sellers can see which trains are adapted for passengers with special needs (disabled or reduced mobility passengers). If you need escort services for the disabled, you need to book them by calling the general information line +370 700 55111 during office hours (7.00-21.00). For more information, please visit: https://ltglink.lt/asistento-paslauga

A Train Ticket purchased at a Perlas terminal can be returned at Perlas terminals when all tickets purchased in a single shopping basket are returned.  Refunds are made in cash, payable at the time of ticket return. In the event of return of only part of the tickets purchased in one basket at a Perlas terminal, they can be returned by contacting the Carrier by e-mail informacija@ltglink.lt. More information and advice are provided when calling the general information line +370 700 55111 during office hours (7:00-21:00).

Train Tickets can be exchanged under the conditions applicable to Single Tickets, as set out in the General Rules for the Carriage of Passengers (in the case of replacement of a Train Ticket for a local route). An International Train Ticket may be exchanged in accordance with the conditions for exchanging tickets set out in the Conditions and Rules for the International Carriage of Passengers.

Yes. The passenger’s request for a refund will be dealt with under the general complaints and requests procedure. For a refund, please contact the Carrier by email informacija@ltglink.lt. For more information and advice, please call the general information line +370 700 55111 during office hours (7.00-21.00).

We are sorry, this type of ticket is not available at Perlas terminals. Such tickets will be issued by the attendant once you have boarded the train.

Please contact the Customer Information Centre at +370 700 55 111 or informacija@ltglink.lt.

Yes.

No, you will not be able to receive a ticket purchased from a ticket machine by email.

You can receive your ticket by email when you buy it online at www.ltglink.lt or in the mobile app.

Discounted group tickets are available at ticket desks, on the website www.ltglink.lt, and in the mobile app.

It is be possible to change the One-Time and Additional Services ticket purchased at the ticket machine on the Carrier's website www.ltglink.lt.

It is possible to return a Timed or one-day ticket purchased at the ticket machine in accordance with the General rules of passenger transportation approved by the Carrier.

With the new ticket machines, train passengers will be able to buy tickets conveniently and independently at 23 stations, and the ticket machines themselves will be adapted for all passengers, including those with individual needs, reduced mobility, visual impairments and others. 

Card payments are envisaged to simplify and streamline the purchase process and to take changing customer needs into account. 

Of course, those who want to buy tickets in cash will have the option to do so at alternative outlets – Perlas terminals. 

No. Discounts of the Traintravellers Club, Walk15 and promotional discounts apply to passengers who buy tickets digitally (at www.ltglink.lt and in the mobile app).

Please call the Customer Information Centre at +370 700 55 111. You can also contact travel attendants to report any problems.

On the Carrier’s website www.ltglink.lt, in the mobile app, at a ticket desk or at Perlas terminals.

Yes, adapted.