Traintravellers Club Program Rules

1.1. The Rules of the Traintravellers Club program (hereinafter referred to as the Rules) determine the conditions and procedure for participation in the Traintravellers Club program run by the Carrier. The rules are binding for all members of the Traintravellers Club program.  

1.2. The Carrier shall collect, store, use and process information about Customers in accordance with the GDPR and other legal acts regulating data protection. More detailed information on data processing can be found in Clauses 10-17 of the Rules, as well as in the Carrier's Privacy Notice, which can be found on the website at https://ltglink.lt/privatumo-pranesimas.  

1.3. The program is intended for natural persons aged 14 years or older who have created a Traintravellers Club member account and have agreed to these Rules and the Privacy Notice.  

1.4. By agreeing to participate in the Program, the Customers agree to the processing of the Customers' personal data in the Program, as well as information about the Customers' participation in the Program, the accumulation of Points, accounts, settlements and additional financial statements, which are necessary for the handling of the Carrier's internal accounting.  By agreeing to participate in the Program, Customers also express their consent that personal data may be profiled in order to prepare targeted offers tailored to Customers personally. More detailed information on data processing can be found in Clauses 10-17 of these Rules, as well as in the Carrier's Privacy Notice, which can be found on the website https://ltglink.lt/privatumo-pranesimas. 

1.5. Members of the Traintravellers Club program traveling on the Carrier's trains shall receive Discount Coupons and Personal Offers generated during the Program, which they may use to purchase services offered by the Carrier.  

1.6. Members of the Traintravellers Club program shall participate in the Program until it is suspended as set forth in Clause 8 of the Rules or until the Carrier terminates it unilaterally as set forth in Clause 7 of the Rules.

Profiling of Personal Data – any form of automated processing of personal data in order to assess certain characteristics related to the Customer, such as the Customer's travel habits, behaviour, travel destination, etc.

Processing of Personal Data – any operation or sequence of operations performed by automated or non-automated means on Personal Data or sets of Personal Data, such as collection, recording, sorting, systematisation, storage, adaptation or modification, retrieval, access, use, disclosure by transfer, distribution or otherwise access to them, as well as aggregation or combination with other data, restriction, deletion or destruction.

Personal Offers – offers tailored to the Customer, generated by automated means based on the Customer's behaviour, the history of services rendered and providing thereto with additional benefits.

GDPR – regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

CO₂ – carbon footprint, which indicates the amount of carbon dioxide and other greenhouse gases emitted into the atmosphere by the Carrier's activities and/or other sources that emit them.

Customer – a natural person who intends to start using or uses the services provided by the Carrier.

Discount Coupon – a special coupon containing a combination of letters or numbers that allows to purchase the Carrier's services at a discount. Discount coupons have a limited validity period, which is indicated each time together with the discount coupon sent to the member of the Traintravellers Club program.

Traintravellers Club member account or Account – the form filled out by the Customer with personal data on the Carrier's website and confirmed with mandatory consents. The Customer can manage his/her personal data, consents in the Account, as well as see received fees and additional information about the proposed Traintravellers Club program.

Traintravellers Club program points or Points – points awarded for kilometers traveled by train as a member of the Traintravellers Club and/or additional points assigned by the Carrier for fulfilling the conditions upon receiving a personalized offer.

Traintravellers Club program or Program – a special program operated by the Carrier that entitles members of the Traintravellers Club program to take advantage of the special offers and discounts described in these rules when traveling on the Carrier's trains.

Traintravellers Club program member or Member – customers of the Carrier who have created a personal Traintravellers Club account on the Carrier's website and have agreed to the terms and conditions of the Program offered by the Carrier.

Carrier – a licenced company (legal entity, other organisation, division of a legal entity, other organisation) the activity of which is to provide passenger and baggage transportation services by rail on local and/or international routes and/or combined passenger transportation services on local routes and ensure traction, as well as a company (legal entity, other organisation, division of a legal entity, other organisation) that provides only traction.

Other terms used in these Rules shall be understood as they are defined in the Republic of Lithuania Law on Legal Protection of Personal Data and in the Carrier's general passenger transport rules, which are published on the Carrier's website at www.ltglink.lt.

In order to participate in the Program, the Customers must: 

2.1. Create an account for a member of the Traintravellers Club program; information on how to do this can be found on the Carrier's website at www.ltglink.lt. 

2.2. Get acquainted with and agree to the Rules and the Privacy Notice and confirm that the Customer is 14 years or older; 

2.3. In the Account, members of the Traintravellers Club program will find the "Traintravellers Club" section and will have the opportunity to use the discounts and offers offered to them. 

This Program provides benefits and/or offers: 

3.1. Traintravellers Club program points. 

3.1.1. When traveling on the Carrier's local trains, members of the Traintravellers Club program shall accumulate points of the Traintravellers Club program (base accumulation of points shall be 17.42 km = 1 kg CO₂ = 1 point = EUR 0.03), which shall be automatically converted into a Discount Coupon after reaching the amount of 2 EUR within 24 hours at the latest.  

3.1.2. The points of the Traintravellers Club program shall start to be accumulated after the Customer becomes a member of the Traintravellers Club program, after purchasing a train ticket and activating it on the train.  

3.1.3. The Discount Coupon can be used on the Carrier's website at www.ltglink.lt or in the smart application when purchasing local train tickets traveling in 1st, 2nd and 3rd class. The Discount Coupon may also be used when using additional services provided by the Carrier, e.g. when purchasing bicycle, luggage or animal transport services.  

3.1.4. When purchasing train tickets, the benefits stipulated in the Republic of Lithuania Law on Transport Benefits and commercial discounts of the Carrier, if applicable, shall be applied. The validity period of the generated Discount Coupon shall be 60 calendar days.  

3.1.5. When a member of the Traintravellers Club program pays for the services provided by the Carrier and uses a Discount Coupon, the maximum possible value of the Discount Coupon shall be automatically applied. 

3.1.6. The Discount Coupon may be used to pay up to 99% of the cart amount. The minimum amount of the cart paid to the Carrier with a Discount Coupon shall be at least EUR 0.30.   

3.1.7. Program Members shall have the opportunity to use the generated Discount Coupon several times before its expiration date and/or until they use up the Discount Coupon amount.  

3.1.8. Program Members may find valid Discount Coupons or Discount Coupons that have expired or have been used in their Account on the Carrier's website at www.ltglink.lt.  

3.1.9. The validity period of collected and unused Points shall be 12 months from the date of their generation. After the expiration date, the Points shall be cancelled in the system and deleted from the Traintravellers Club program member's account. 

3.1.10. The Carrier hereby reserves the right to provide Program Members with additional individual or group offers, with which Program Members shall be acquainted over the e-mail addresses specified in the Account or shall be able to access on the Carrier's website at  www.ltglink.lt.    

3.2. Personal Offers. 

3.2.1. Personal Offers are intended only for Program Members and/or one Program Member and are tailored to their travel habits. Members of the Traintravellers Club Program shall be notified of such offers and their applicable terms and conditions at the e-mail address specified in the Account.  

3.2.2. Business customers of the Carrier and employees of AB Lietuvos geležinkeliai group of companies cannot become members of the Traintravellers Club program.  

3.2.3. Traintravellers Club program points shall not earned on international routes. 

3.2.4. The Discount Coupon cannot be used when purchasing city public transport tickets (e.g. Vilnius city public transport tickets).  

3.2.5. Train tickets and/or services purchased using the Discount Coupon shall be exchanged and refunded in accordance with the General Passenger Transport Rules, which are published on the Carrier's website at www.ltglink.lt, but in such a case the amount of the Discount Coupon corresponding to the returned money value shall be cancelled.

4.1. By participating in the Traintravellers Club program, Members consent to the Carrier sending them communications and marketing messages and invitations to participate in surveys. 

4.2. In order to opt out of notifications sent by the Carrier, members of the Traintravellers Club program shall have to terminate their participation in the Program as specified in Clause 8 of the Rules. 

5.1. By joining the Program, Customers undertake to carefully read the Rules and comply with them. Customers also undertake to provide correct and accurate information during registration, and to update it in a timely manner if such information changes. The Carrier shall not be liable for the Customers, if they partially or completely did not get acquainted themselves with the Rules and did not update or only partially update the relevant information, although they were given such an opportunity. 

5.2. If a member of the Traintravellers Club program notices that the Account has been compromised or suspects that it has been hacked, they must immediately notify the Carrier's customer service centre by telephone No. +370 700 55 111 or by e-mail informacija@ltglink.lt.

6.1. If a member of the Traintravellers Club program does not comply with these Rules or otherwise knowingly tries to misuse his/her or another person's Account, the Carrier shall have the right to immediately terminate the Account of a member of the Traintravellers Club program or another person. The Carrier hereby reserves the right to terminate the membership of any Member if he/she or she threatens the Carrier or its employees, behaves unfairly or otherwise unlawfully towards the Carrier. 

6.2. The Carrier hereby reserves the right to terminate the Program by providing notification thereof 5 (five) business days in advance. Information about termination of the Program shall be reported on the Carrier's website www.ltglink.lt 

6.3. In the case specified in Clause 7.2., all Discount Coupons shall be valid until their expiration date, but no longer than 60 calendar days after the termination of the Program. 

6.4. If a member of the Traintravellers Club program does not connect to the Account for 36 months, it shall be automatically terminated, data shall be deleted or anonymized. In such a case, in order to become a member of the Traintravellers Club program, the Customer shall have to perform the steps specified in Clause 3 of these Rules again.

7.1. A member of the Traintravellers Club Program may terminate the Membership in the Program at any time using his/her Account and suspend the consent given to the Carrier to process his/her personal data. In the event of termination of membership, all points accumulated by a member of the Traintravellers Club Program shall be forfeited. In the event of such membership termination, all Discount Coupons shall be valid until their expiration date, but no longer than 60 calendar days.  

7.2. After discontinuing participation in the Traintravellers Club program, Customers shall no longer receive any informational messages from the Traintravellers Club program or any other information related to the Traintravellers Club program account (except for notifications of termination of membership or any other information required by law to be sent). 

9.1. Purposes of data processing. 

9.1.1. The purpose of processing personal data shall be to carry out the Traintravellers Club program. The data shall be used only for the purposes of participating in the Program, based on the Customer's consent expressed in this Program. 

9.1.2. The data shall be analysed in order to find out how the Customers use the services provided by the Carrier, what is the Customers' travel history, as well as to send information about the services provided by the Carrier, news or offers that, in the Carrier's opinion, may be relevant to the Customer or to invite Customers to participate in surveys so that the Carrier may assess the quality of services provided when traveling by train.  

9.2. Privacy provisions concerning communication. 

9.2.1. Upon registering in the Program, Customers shall receive information about the Carrier's offers, news, partners' offers, invitation to participate in surveys.  

9.2.2. Customers shall receive notifications, news or offers, invitations only to the specified e-mail address. Customers can always update or change the e-mail address provided by logging into their Account. 

9.3. Data collection and processing. 

9.3.1. The Carrier shall process the information provided by the Customers during registration, information about the Customers (name, surname, e-mail), Information about the tickets purchased by the Customers, goods and/or services additionally purchased during the trip. The aforementioned Customer data shall be processed for the purposes of the Program execution, as well as other information that the Customer personally chooses to provide to the Carrier.  

9.3.2. In order to be able to provide offers tailored only to Customers, the Carrier shall use automated decision-making i.e. use information technology systems that collect, process and analyse Customer data, including profiling of Customer personal data. 

9.3.3. For that purpose, the Carrier shall take into account the choices and needs after evaluating the Customer's behaviour (e.g. if the Customer travels with an animal and has purchased a one-time travel ticket, the Customer may be provided with a Personal Offer as a member of the Traintravellers Club, to purchase a fixed-term travel ticket with an animal-friendly seat in the carriage). 

9.3.4. In order for the Carrier to provide personalised offers to the Customer, the Carrier needs to collect data such as: shopping history, e.g. information about previously purchased, changed or returned travel tickets (route, time, class, additional services, purchase method, applied discounts). 

9.3.5. Personal data created by customers, information about activities in the Carrier's information systems, behaviour in digital channels, saved shopping cart. 

9.4. Data processing period. 

9.4.1. The data shall be processed for the specified purposes as long as the Customer is a Member of the Program or an active Customer. Active Customer shall mean that the Customer has logged into the Account within the last 36 months. If the Customer does not connect to the Account for 36 months, it shall be automatically terminated, the data shall be deleted or anonymised and the Customer shall have to create an Account and register to participate in the Traintravellers Club program again. 

9.4.2. If the Customers withdraw their consent to participate in the Program, the data shall not be processed for the specified purposes from the moment of withdrawal of consent (except for the historical data of participation in the Program).   

10.1. In order for the Carrier to provide Customers with the opportunity to participate in the Traintravellers Club program, the Carrier must be provided with the mandatory information listed below: 

10.1.1. Name, surname; 

10.1.2. E-mail address; 

10.2. Optional information that Customers may provide when registering in the Program: 

10.2.1. Telephone number; 

10.2.2. Selected loyalty groups, on the basis of which the Carrier shall be able to provide Personal Offers; 

10.3. The data shall be stored for 3 years after the last trip, and after the end of the set storage period, the data shall be anonymised so that the Carrier does not have the opportunity to identify the Customer.

11.1. The Carrier shall collect and summarise the data of the performed operations concerning the purchased services: 

11.1.1. Information about purchased tickets and travel data: ticket number, travel route, train number, arrival and departure stations, travel time, travel duration, seat number, carriage and its class, travel price, benefits/discounts granted, ticket number, timed ticket card information, information on additional services (carriage of bicycles, additional luggage, animals); 

11.1.2. Payment method and other payment-related information; 

11.1.3. Information about the existing disability; 

11.2. The data shall be stored for 3 years after the last trip, and after the end of the set storage period, the data shall be anonymised so that the Carrier does not have the opportunity to identify the Customer.  

12.1. The Carrier shall not collect, use or disclose data to other third parties without the consent of the Customers, unless it is necessary according to the requirements of legal acts.  

12.2. The Carrier may use other data processors who provide services to the Carrier and process data only on behalf of the Carrier and on the instructions assigned, in order to ensure that Customers have the opportunity to participate in the Traintravellers Club program, Customers are able to purchase travel tickets or other services provided by the Carrier, or that the Carrier ensures the quality of the services provided, in order to be able to make offers, including personalised offers tailored only to Customers, share news or invite to participate in surveys.  

12.3. The Carrier shall select as data processors only those persons who have provided a guarantee that they apply appropriate technical and organisational measures that ensure safe processing of personal data and an adequate level of data protection in accordance with the applicable legislation of the European Union. 

12.4. The Carrier shall be guided by the following principles: 

12.5. It shall collect and process only those data that are necessary for the administration of the Traintravellers Club program, as well as in order to provide information about Customer Membership in the Program and the accumulation of Points, to offer discounts, provide special Personal Offers tailored only to the Customer, share news or invite participants to participate in surveys.  

12.6. It shall ensure the security, confidentiality and integrity of information provided by Customers in accordance with applicable legislation.  

12.7. The Carrier shall protect the Customers' personal data and shall comply with the provisions of the legal acts in force in the Republic of Lithuania.  

13.1. Customers may withdraw their consent to receive direct marketing offers or other news tailored to the Customer, invitations to participate in surveys at any time, but after withdrawing the consent, the Customer cannot participate in the Traintravellers Club program and this shall be considered to be a cancellation of Membership.  

13.2. Customers may withdraw their consent at any time for automated decisions to be made concerning Customers, data to be profiled, i.e. analysed in order to provide personalised offers tailored only to Customers, but after withdrawing consent, Customers shall no longer be able to participate in the Traintravellers Club program and this shall be considered to be a cancellation of Membership.  

13.3. Customers may withdraw their consent concerning the execution of direct marketing, automated decision-making, profiling and terminate their membership in the Program by using the active link at the bottom of each e-mail received, or by managing their Personal Account by connecting to the Carrier's website at www.ltglink.lt. 

13.4. After termination of membership in the Traintravellers Club program, data about the Customer's participation in the Program shall be stored for 3 years after termination of Membership.  

14.1. Cookies are small text files that are saved on the Customer's computer by websites visited by the Customer. They help websites run or improve their performance and also allow website owners to provide information about the use of their website. The Carrier's website uses cookies and similar technologies to optimise the Customer's browsing experience, e.g. to remember the Customer when they return to the Websites and to show the Customer relevant content or save the shopping cart.  

14.2. By visiting the www.ltglink.lt website, Customers may choose whether they wish to use cookies. Customers may manage cookies on the website itself and/or delete them according to their preferences in the browser. On the website, Customers may refuse the use of optional cookies, but the website may not work with full functionality, e.g. Customers shall not be able to use the chat window for help when purchasing.  

14.3. In their browser settings, Customers may choose which cookies they wish to accept and which the Carrier can save. Customers may delete cookies already on their computer, and most browsers can prevent cookies from being saved. The location of these settings depends on the browser used by Customers. 

14.4. If Customers do not agree to cookies being saved on their computer or other device, they may withdraw their consent at any time, use them by changing the settings on the website and deleting the saved cookies in the browser. If Customers have chosen to delete cookies, all the options set shall also be removed. In addition, after blocking cookies completely, many websites (including www.ltglink.lt) may not function properly. For these reasons, disabling strictly necessary cookies is not recommended. 

14.5. Information about which cookies the Carrier uses and why can be found on the Carrier's website https://ltglink.lt/privatumo-pranesimas. 

15.1. The GDPR and other legal acts provide the Customers with rights and provide cases when the Customers can use them.  It also determines the procedure that the Customers must follow, as well as exceptions in which cases the Customers cannot use the rights granted.  

15.2. Customers as a data subject shall have the following rights: 

15.2.1. to get acquainted with processed personal data, i.e. receive a notification confirming whether the Carrier processes the Customers' personal data and, if it does, request access to the processed data and related information; 

15.2.2. to submit a request to the Carrier to correct inaccurate, incorrect information used or supplement it when it is not complete; 

15.2.3. to submit a request to the Carrier to delete the information about the Customers that it has, if it is used illegally; 

15.2.4. to submit a request to the Carrier to limit the processing of the available information about the Customers, when the accuracy of the data is contested or there is an objection to the processing of the data, when it does not agree and requests that illegally processed Customer data be deleted, or the Customer needs the data in order to assert, fulfil or defend legal claims; 

15.2.5. to object to the use of data when Customer data is processed for the legitimate interests of the Carrier and/or third parties; 

15.2.6. to submit a request to the Carrier to transfer (receive) data submitted to the Carrier by the Customers in accordance with the contract or by giving consent for data processing and which the Carrier processes by automated means in a commonly used electronic form; 

15.2.7. not to consent to Customers being subject to fully automated decision-making, including profiling, if such decision-making may have legal consequences or similar material impact; 

15.2.8. to withdraw the consents given to the Carrier concerning the use of information about the Customers, when the data is processed based on the consent given by the Customers; 

15.2.9. to file a complaint with a supervisory authority, primarily in the Member State where the Customers have their permanent residence or the place where the alleged violation of the GDPR has been committed and apply for judicial remedies. In the Republic of Lithuania, the supervisory authority is the State Data Protection Inspectorate (L. Sapiegos st. 17, Vilnius; e-mail: ada@ada.lt), but we recommend contacting the Carrier first, and the Carrier together with the Customer shall resolve all requests of the Customers. 

15.3. Detailed information on what rights the Customer has and how he/she can exercise them shall be provided in the Carrier's Privacy Notice, which can be found on the Carrier's website at https://ltglink.lt/privatumo-pranesimas.