Special assistance

Assistant services

All the necessary assistant services for passengers with special needs, which include getting on and off the train, meeting the passenger at the station (in a pre-arranged place), accompanying them to the ticket office or the train, ticket reservations or ticket purchase services are provided free of charge.


FORMS OF BOOKING THE NECESSARY ASSISTANCE SERVICES


Assistant services may be booked in several ways:

  • While purchasing the ticket online on www.ltglink.lt website;
  • By phone: +370 700 55111;
  • At the ticket office of Vilnius, Kaunas, Klaipėda and Šiauliai railway stations;
  • By email mobilumas@ltglink.lt.

 The request by e-mail mobilumas@ltglink.lt or phone should include the following information:

  • The passenger’s name;
  • If the passenger uses a wheelchair;
  • The trip date and route;
  • The stations of departure and arrival;
  • The time of departure and arrival;
  • A contact phone number;
  • If the passenger will be accompanied;
  • Other relevant information.


CONDITIONS OF ASSISTANT SERVICES


Requests for assistance can be submitted on workdays and weekends from 7.00 a.m. to 10 p.m. at Vilnius, Kaunas, Klaipėda and Šiauliai railway stations in person or by contacting the passenger information centre by phone +370 700 55111. If you submit your request by email mobilumas@ltglink.lt, our staff will inform you that your request has been received by e-mail or phone and make the necessary arrangements regarding your trip.


Upon informing the passenger information centre by phone +370 700 55111 about the need for assistance 24 hours before the departure of a local train and 48 hours before the departure of an international train, UAB LTG Link staff will meet the passengers with special needs at the station, see them to the ticket office, help purchase the ticket, provide all the necessary information and assist them in getting on or off the train using special equipment.

People with disabilities or limited mobility in need of assistance should arrive at the station at least 30 min. before the trip (train departure), unless UAB LTG Link staff has indicated otherwise.


In case of change in circumstances (changed departure time or should the passenger decide not to use the assistance), it is necessary to inform the passenger information centre by phone +370 700 55111, thus enabling them to offer the technical means that ensure safe access to the train for other passengers with special needs.