1. The General Rules for the Carriage of Passengers of UAB ‘LTG Link’ (the ‘General Rules for the Transportation of Passengers’), the Conditions and Rules for International Carriage and the Special Discount Rules of UAB LTG Link shall form an integral part of the present Rules.
2. UAB ‘Perlas Finance’ or Ticket Seller shall be a licensed company (legal entity) that sells Train Tickets on the basis of a contract between it and the Carrier.
3. Ticket Issued at a Perlas Terminal shall be the method of selling a Single Ticket or a Return Ticket, where the Single Ticket is sold at a Perlas Terminal using the concept and the terms and conditions of the Single Ticket and the Return Ticket agreed between the Carrier and the Ticket Seller.
4. Return Ticket shall be a ticket for travelling the same route in both directions (‘there’ and ‘back’) on local and/or international routes.
5. Train Ticket shall include the terms ‘Single Ticket’ and ‘Return Ticket’ as used in these Rules.
6. Carrier shall be UAB LTG Link, whose main activity is to provide passenger and luggage carriage services by rail.
7. Single Ticket shall be a train ticket for a single passenger, for a single trip, on local or international routes.
8. A Train Ticket shall be valid for the train route, date and/or time indicated on the ticket and subject to the other conditions specified on the ticket.
9. The Train Ticket must be presented to the conductor during the trip.
10. The Train Ticket shall be valid in printed form, issued on the Ticket Seller’s letterhead, the reverse side of which contains additional information about the Ticket Seller and the additional services provided by the Ticket Seller, which is not related to the Carrier’s activities.
11. The list of terminals of UAB ‘Perlas Finance’ where a Train Ticket can be purchased is available here.
12. Continuous trip tickets are not available at Perlas terminals (except for continuous trip tickets on the Vilnius - Kraków - Vilnius route).
13. Passengers can buy tickets at Perlas terminals up to 10 days before the scheduled departure date and up to 15 days before the scheduled return date.
14. The purchase of a Train Ticket shall be subject to concessions provided for in the Law of the Republic of Lithuania on Transport Privileges.
15. The Carrier's commercial discounts do not apply to the purchase of a Train Ticket at the Perlas Terminal, except in the cases specified in Clauses 16 and 17 of these Rules.
16. Students may purchase single tickets at Perlas Terminals at the Carrier's commercial discount. For detailed information on the applicable discounts, please refer to the Special Discount Rules, section "Student Discount" (the discount applies to travel on local connecting routes). For information on commercial discounts for children on international routes, please refer to the "Carriage of Children" sections of the Conditions and Rules of International Carriage.
17. There is a 5% discount on the return fare when a return ticket is purchased. For further information on this discount and the conditions for its application, please refer to the "Return Discount" section of the Special Discount Rules.
18. A maximum of 3 (three) tickets of the same type (e.g., three full-price tickets, three tickets at discounts provided for in the Law of the Republic of Lithuania on Transport Privileges or at the Carrier’s commercial discount) may be purchased at Perlas terminals during one purchase.
19. While purchasing a Train Ticket at a Perlas Terminal, purchasing additional goods and services offered by the Carrier shall not be possible.
20. When purchasing a Train Ticket at a Perlas Terminal, it shall not be possible to pay with the Carrier’s gift coupon or the Carrier’s Sustainable Travel Club coupon.
21. Choosing a seat on the train when purchasing a Train Ticket at a Perlas Terminal shall not be possible.
22. Perlas Terminals are CASH only; no bank card payments shall be possible.
23. A Train Ticket may be replaced under the conditions applicable to Single Tickets, as set out in the General Rules for the Carriage of Passengers (in the case of replacement of a Train Ticket for a local route). A Train Ticket for an international route may be replaced in accordance with the conditions set out in Table 1.
24. A Train Ticket purchased at a Perlas Terminal may be returned in accordance with the deadlines and the terms and conditions set out in the General Rules for the Carriage of Passengersand the Conditions and Rules for International Carriage, with the exception of the provisions relating to the manner of returning the Train Ticket. A Train Ticket purchased at a Perlas Terminal may be returned at the Carrier’s ticket office or by contacting the Carrier by email at informacija@ltglink.lt. For more information and advice, please call the general information number +370 700 55111 during working hours (from 7 a.m. to 9 p.m.).
25. Passengers’ rights and obligations are set out in the General Rules for the Carriage of Passengers and the Conditions and Rules for International Carriage.
26. Passengers’ enquiries regarding train travel shall be handled by the Carrier in accordance with the Procedure for Investigating Complaints and Requests available on the Carrier’s website.
27. Additional information for passengers travelling between Poland and Lithuania:
27.1 The route Vilnius - Kraków/Kraków - Vilnius includes a change at the Mockava railway station.
27.2 The numbering of the carriages is as follows:
UAB ‘LTG Link’ carriage No 1 corresponds to ‘PKP Intercity’ wagon No 15
UAB ‘LTG Link’ carriage No 2 corresponds to ‘PKP Intercity’ wagon No 13
UAB ‘LTG Link’ carriage No 3 corresponds to ‘PKP Intercity’ wagon No 14
27.3 Seat numbering remains identical (throughout the trip, both in Poland and Lithuania).