Regulations of domestic trains

1.1.  Passengers purchasing a single ticket for the same route in both directions (‘there’ and ‘back’) at the same time shall be entitled to a 5% discount on the return ticket. The discount shall be valid on all local transport routes, in Class 2 and Class 3 seats. The discount shall apply when tickets are purchased independently on the website of UAB LTG Link at www.ltglink.lt, in the mobile application (app) or at the sales points of the ticket seller UAB Perlas Finance. 

1.2.  The discount shall be applied in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges. The return discount shall be applied first, and the concession provided for in the Law of the Republic of Lithuania on Transport Privileges shall be applied later.

1.3. The discount shall not apply in conjunction with other commercial discounts offered by UAB LTG Link.

1.4. The conditions for the replacement and return of tickets are set out in the General Rules for the Carriage of Passengers of UAB LTG Link.

1.5. UAB LTG Link reserves the right to amend these conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

2.1. A season ticket shall be a multiple-use physical or electronic document in the form specified by UAB LTG Link, which entitles to travel on UAB LTG Link trains on a local route an unlimited number of times within a specified period, in accordance with the terms and conditions laid down in these Rules and in the General Rules for the Carriage of Passengers of UAB LTG Link. 

2.2. A season ticket shall be purchased through the sales channels offered by LTG Link UAB (independently on the website www.ltglink.lt, in the mobile application (app) and at ticket machines), from any day of the month in both directions, during the chosen period (30 calendar days Monday to Friday, or 30 calendar days every day), on selected local routes (except for the routes referred to in paragraph 2.4).  

2.3. A season ticket shall be sold on the website and in the mobile application (app) no earlier than 30 days before the start of validity of the season ticket, and at ticket machines, a season ticket shall be available no earlier than 7 days before the start of validity of the season ticket. The validity of a season ticket shall start on the date of activation indicated by the passenger.

2.4. Season tickets shall not be available for the following local routes:

• Vilnius-Klaipėda-Vilnius;
• Vilnius-Šiauliai-Vilnius;
• Vilnius-Joniškis-Vilnius;
• Vilnius-Kaunas-Vilnius for Class 1 seats;
• Vilnius-Trakai-Vilnius for Class 1 seats;
• Vilnius-Mockava-Vilnius for Class 1 seats;
• Vilnius–Turmantas–Vilnius for Class 1 seats;
• Vilnius–Kena–Vilnius for Class 1 seats.

2.5. Types of season tickets and levels of commercial discounts applicable:

• A daily season ticket for 30 calendar days, with a 54% discount per trip;
• A season ticket for 30 calendar days, Monday to Friday, with a 39% discount per trip.

2.6. A season ticket shall only be valid on routes and trains for which the start or the final destination of the route is indicated on the season ticket. A passenger may embark and disembark at any station between the starting station and the final destination indicated on the season ticket.

2.7. During the trip, the passenger must present a valid identity document or a full copy of it together with the season ticket upon request of UAB LTG Link service staff. This provision shall not apply to business customers who have entered into ticket purchase contracts with UAB LTG Link.

2.8. The conditions for the replacement and return of season tickets are set out in the General Rules for the Carriage of Passengers of UAB LTG Link.

2.9. The discount shall be applied to the season ticket in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges. The season ticket discount shall be applied first, and the concession provided for in the Law of the Republic of Lithuania on Transport Privileges shall be applied later.

2.10. A season ticket shall not be subject to other commercial discounts offered by UAB LTG Link, except for business customers who have concluded ticket purchase and sale contracts with UAB LTG Link.

2.11. UAB LTG Link reserves the right to amend these conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

3.1. The offer applies to single tickets for local transport in Class 2 and Class 3 seats purchased through the sales channels offered by UAB LTG Link (independently on the website www.ltglink.lt or in the mobile application (app)) in one and/or both directions, for the selected time and route.

3.2. Levels of group ticket discounts:

• A 10% discount shall be available for groups of 3-20 people travelling on the same day, at the same time, on the same train and route;
• A 15% discount shall be available for groups of 21-30 people travelling on the same day, at the same time, on the same train and route;
• A 20% discount shall be available for groups of 31 or more people travelling on the same day, at the same time, on the same train and route.
• A 30% discount for up to two people accompanying a group of children, for groups of at least 9 children (up to 10 years old) travelling together. In order to benefit from this discount, the people accompanying a group of children shall select the passenger type ‘Child (50% concession)’ when purchasing tickets for children, and the accompanying person must select a ticket for Adults. When purchasing tickets online, the ‘Group Ticket’ option must be activated. Children shall be entitled to a 50% concession under the Law of the Republic of Lithuania on Transport Privileges. Each child must present their birth certificate or identity document or a complete copy thereof to the Carrier’s service staff;
• A 30% discount for up to two people accompanying a group of pupils, for a group of at least 9 pupils travelling together. In order to benefit from this discount, the people accompanying a group of pupils shall select the passenger type ‘Pupil (30% discount)’ when purchasing tickets for pupils, and the accompanying person must select a ticket for Adults. When purchasing tickets online, the ‘Group Ticket’ option must be activated. Pupils shall receive a 30% commercial discount. Each pupil must present their general education school certificate of the Republic of Lithuania or the International Student Identification Card (ISIC) issued in Lithuania to the Carrier’s service staff.

3.3. When purchasing group tickets on the website of UAB LTG Link at www.ltglink.lt or in the mobile application (app), in the section ‘Passenger’, the desired number of tickets shall be selected and the ‘Group Ticket’ option shall be activated.

3.4. Group tickets for groups of up to 50 people are available on the website www.ltglink.lt and in the mobile application (app).  To purchase more than 50 tickets, the customer must send an email to informacija@ltglink.lt at least 48 hours before the train departure and provide the following information: date and time of planned departure, exact number of passengers, route and additional information such as the need for additional services. Tickets shall be generated and emailed to the customer.

3.5. The conditions for replacing and returning group tickets are set out in the General Rules for the Carriage of Passengers of UAB LTG Link, which are available on the website.

3.6. If a customer chooses more than one commercial discount, only one commercial discount (the one that is more beneficial to the customer) shall be applied. The group discount shall not apply in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges.

3.7. UAB LTG Link reserves the right to amend these conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

4.1. A 30% discount shall be applied to single tickets for local transport in Class 2 and Class 3 seats for pupils of general education schools of the Republic of Lithuania, who have presented general education school certificates of the Republic of Lithuania or the International Student Identification Cards (ISIC) issued in Lithuania to the service staff of UAB LTG Link. The discount shall be applied through all ticketing channels. When buying tickets on the website of UAB LTG Link at www.ltglink.lt, in the mobile application (app) or at ticket machines, in the ‘Passenger’ section, the option ‘Pupil (30% discount)’ shall be selected.

4.2. The discount shall not apply in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges, or in conjunction with other commercial discounts.

4.3. Tickets with the pupil discount may be replaced or returned in accordance with the terms and conditions for replacement and return of single tickets specified in the General Rules for the Carriage of Passengers of UAB LTG Link.

4.4. UAB LTG Link reserves the right to amend these conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

5.1. Family Card holders shall get a 20% discount on local train travel in Class 2 and Class 3 seats.

5.2. The discount shall apply to single tickets purchased through the sales channels offered by LTG Link UAB (independently on the website www.ltglink.lt or in the mobile application (app)). When purchasing tickets on the website of UAB LTG Link at www.ltglink.lt or in the mobile application (app), in the section ‘Passenger’, the desired number of tickets shall be selected and the option ‘I have a Family Card’ shall be activated.

5.3. The discount shall be applied in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges. The family card discount shall be applied first, and the concession provided for in the Law of the Republic of Lithuania on Transport Privileges shall be applied later.

5.4. The discount shall not apply to season tickets and Class 1 tickets, nor shall it be applicable in conjunction with other commercial discounts offered by UAB LTG Link.

5.5. Tickets with the Family Card discount may be replaced or returned in accordance with the terms and conditions for replacement and return of single tickets specified in the General Rules for the Carriage of Passengers.

5.6. Together with the ticket, the passenger must present the Family Card (physical, plastic or virtual, located on a smart device) and the identity documents of family members (full copies of the documents) to UAB LTG Link service staff. For more information on the Family Card, please visit www.seimos-kortele.lt.

5.7. UAB LTG Link reserves the right to amend these conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

6.1. Passengers travelling on all domestic and international routes within the European Union with a valid Eurail or Interrail Pass shall be entitled to a 100% discount on single train tickets for all classes.

6.2. Tickets shall be sold at the ticket sales points of UAB LTG Link (independently on the website www.ltglink.lt, in the mobile application (app) and on board trains by travel attendants).

6.3. Reservations for the following routes and classes shall be required at the time of ticket purchase:

• Vilnius–Klaipėda–Vilnius (reservation fee for Classes 1 and 2 – EUR 3);
• Vilnius–Mockava–Vilnius (reservation fee for Class 1 – EUR 3);
• Vilnius–Kaunas–Vilnius (reservation fee for Class 1 – EUR 3);
• Vilnius–Trakai–Vilnius (reservation fee for Class 1 – EUR 3);
• Vilnius–Šiauliai–Vilnius (reservation fee for Class 2 – EUR 3);
• Kaunas–Šiauliai–Kaunas (reservation fee for Class 2 – EUR 3);
• Vilnius–Šiauliai–Vilnius (reservation fee for Class 3 – EUR 3);
• Vilnius–Klaipėda–Vilnius (reservation fee for Class 3 – EUR 3);
• Vilnius–Turmantas–Vilnius (1st class reservation fee – 3 Eur);
• Vilnius–Kena–Vilnius (1st class reservation fee – 3 Eur);
• Vilnius–Krakow–Vilnius (reservation fee for Class 2 – EUR 5);
• Vilnius–Riga–Vilnius (reservation fee for Classes 1 and 2 – EUR 5);
• Vilnius–Talliin–Vilnius (reservation fee for Class 2 – EUR 5).

Reservations shall be made on the Carrier’s website at www.ltglink.lt, on the mobile application (app) or on board the train by talking to a travel attendant.

6.4. A ticket purchased at a discount shall be valid upon presentation of a valid Eurail or Interrail pass together with the ticket to the service staff of UAB LTG Link.  If the passenger does not have a valid Eurail or Interrail pass at the time of travel, the passenger must purchase a ticket at full price or a ticket with a concession provided for in the Law on Transport Privileges or a commercial discount applied by UAB LTG Link (if the passenger is entitled to such a concession or discount). 

6.5. Tickets can be replaced or returned independently on the website of UAB LTG Link at www.ltglink.lt or in the mobile application (app) up to the time of departure of the train. The seat reservation fee shall not be refunded (the non-refundable reservation fee shall represent the Carrier’s minimum losses).

6.6. UAB LTG Link reserves the right to amend these terms and conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

7.1. Discounts on single and season tickets for local routes shall be applied to legal entities that have concluded ticket purchase and sale contracts with UAB LTG Link (the ‘Contract’), taking into account the amounts paid for the tickets purchased as of the date of the Contract coming into force:

• If tickets were purchased for more than EUR 5,000 (excluding VAT) and paid for in full: 5%;
• If tickets were purchased for more than EUR 10,000 (excluding VAT) and paid for in full: 10%.

7.2. The discounts referred to in paragraph 7.1 shall apply to new ticket purchases from the next accounting period (month) after the conditions set out in the same paragraph have been met.

7.3. The discount shall apply in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges, as well as in conjunction with other commercial discounts offered by UAB LTG Link.

7.4. More information about the business discount is available by calling 8 700 55 111 during working hours (7 a.m. to 9 p.m.) or sending an email to verslui@ltglink.lt.

7.5. UAB LTG Link reserves the right to amend these conditions, but it shall inform customers of any amendments through all ticketing channels.

8.1. A discount coupon of UAB LTG Link  provides a one-off discount on a local train ticket (one one-way trip) for Class 1, Class 2 and Class 3 seats at the rate specified in the coupon. The discount shall applies to one ticket only. 

8.2. The discount coupon may be used independently on the website www.ltglink.lt, in the mobile application (app).  To use a discount code, the discount coupon code must be entered in the ‘Use promocode’ section.

8.3. The discount coupon shall be valid for the period of time specified by UAB LTG Link, which is indicated in the email received together with the discount coupon code.

8.4. The discount coupon shall be applied in conjunction with the concessions provided for in the Law of the Republic of Lithuania on Transport Privileges. The discount coupon shall be applied first, and the concession provided for in the Law of the Republic of Lithuania on Transport Privileges shall be applied later.

8.5. The discount shall not be added to other commercial discounts offered by UAB LTG Link.

8.6. Tickets may be replaced or returned in accordance with the terms and conditions for replacement and return of single tickets specified in the General Rules for the Carriage of Passengers of UAB LTG Link. In the case of a return of tickets to which a discount coupon has been applied, the fees and deductions applied by UAB LTG Link shall be calculated according to the amount of money paid with the passenger’s own funds.

8.7. Tickets with a 100% discount shall not be replaced or returned.

8.8. UAB LTG Link reserves the right to amend these conditions, but it shall inform passengers of any amendments through all ticketing channels. Tickets purchased before the renewal of the discount or the change of conditions shall not be subject to the new conditions.

By reading these Special Discount Rules, passengers shall be informed that the personal data they provide will be processed for the purpose of sale of tickets and carriage of passengers and related services (for the purpose of concluding and performing the contract of carriage).

The Privacy Notice available on the Carrier’s website shall be an integral part of these Special Discount Rules. Passengers must read the Privacy Notice before purchasing tickets.

• Cross the railway track only at designated pedestrian crossings, tunnels, bridges, viaducts and other places marked with appropriate information signs.
• On passenger platforms, stand at least 1 m from the edge of the platform to avoid being hit by the airflow of a passing train, do not cross the solid line marking the edge of the passenger platform, and do not approach the train until it has come to a complete stop.
• Do not leave bicycles or other vehicles in unauthorised areas.
• Follow the navigation signs when moving around the station. Pay attention to informative audio messages.
• Wait for trains in designated areas. Do not stand on the aisles or block them with your personal belongings.
• Do not leave your personal belongings unattended.
• If you see unattended items, luggage, bundles or other impersonal items, do not touch them and immediately inform the nearest railway or security guard or call the police on 112.  
• Do not leave children unattended.
• Follow the lawful instructions of railway and security staff.
• In the event of a special (dangerous) situation, don't panic, follow the instructions of railway or security guards, the police and other special services, and try to leave the dangerous area immediately, using the marked evacuation routes.
• If you are unable to leave the scene of a dangerous accident, try to get as far away from it as possible to the safest area.
• Wait for trains in designated areas.
• Board or disembark a train carriage only when the train has come to a complete stop.
• Comply with mandatory instructions during a pandemic or an emergency or other emergency situation.

• Walk on the railway tracks.
• Cross the railway track in non-designated areas, use mechanical means.
• Intentionally damage or dirt the station buildings and their inventory, spray paint, scratch, dispose of food and household waste in unintended places.
• Smoke in places where it is not allowed.
• Bring dogs without a leash and muzzle or keep other animals in the station area without a special container (basket, crate, etc.).
• Play active outdoor games in the station area.
• Keep to the right when climbing stairs or ascending/descending escalators in railway stations.
• Unnecessarily use emergency call or other alarm systems.
• Sit on windowsills, chairs, benches and floors.
• Ride bicycles, scooters, skateboards and roller skates inside the station.
• Touch or open detected suspicious, forgotten or homeless items, use communication devices attached to them.
• Hang notices, distribute advertisements, without the approval of the station management.
• Sell in places other than those reserved for that purpose.
• Board or disembark a train carriage while the train is in motion.
• Stand on carriage steps or in gangways, deliberately hold the automatic doors of a carriage, lean over carriage windows or doors, stick your head, hands or objects through them.
• Intentionally damage or dirt the trains and their inventory, spray paint, scratch, dispose of food and household waste in unintended places.
• Carry or transport explosive, flammable, toxic, poisonous, volatile, radioactive or other hazardous substances on board.
• Carry unwrapped or unencased objects that may cause injury to other passengers or damage to their belongings.
• Make noise, disturb the peace of other passengers and interfere with staff in the performance of their duties.
• Use or be under the influence of alcohol, drugs or other psychotropic substances.

These Access Rules (hereinafter referred to as the "Rules") are based on the provisions of Regulation (EU) No 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations, and apply to the services provided by LTG Link UAB (hereinafter referred to as the "Company") for the carriage of persons with special needs within the territory of the Republic of Lithuania as well as on international routes.

The purpose of the Rules is to ensure equal and non-discriminatory conditions for people with special needs to travel by rail, with particular emphasis on the provision of information relating to the adaptation of rail services.

LTG Infra AB, which performs the functions of a public railway infrastructure manager, was involved in the process of harmonisation of the Rules. The Rules were drafted taking into account comments from organisations of disabled persons and persons with reduced mobility, which were provided to the Company during meetings with these organisations.

In the context of these Rules, a person with special needs means a person who has a permanent or temporary physical, mental, intellectual or sensory impairment which, where the person has to overcome certain obstacles, may prevent him or her from effectively enjoying the full range of transport opportunities available to other passengers, or a person whose mobility when using transport is impaired by reason of age.

The Rules apply to persons with special needs and their accompanying persons.

3.1. INFORMATION FOR TRAVEL PLANNING

Information is provided in the following ways:

• By phone +370 700 55111;
• On the Company’s website www.ltglink.lt; 
• At the Customer Information Centres of Vilnius, Kaunas, Klaipėda and Šiauliai railway stations, from 6:00 to 22:00;
• Alternatively, one can contact the Customer Information Centres by e-mail nuomone@ltglink.lt.

3.2 BEFORE THE JOURNEY, THE FOLLOWING INFORMATION IS PROVIDED (all information is available on the website www.ltglink.lt):

• General ticketing and travel conditions;
• Fastest journey times and conditions;
• Timetables and conditions for travel at all available fares, with an emphasis on the lowest fares;
• Accessibility, access conditions and facilities on board the train, at stations and at stops for people with special needs;
• Number of bicycle spaces and conditions of use for passengers with bicycles;
• Access to first and second class carriages;
• Disruptions and delays (planned and real-time);
• On-board amenities, including Wi-Fi and toilets, and on-board services, including assistance from staff to passengers;
• Information provided before the purchase of a ticket as to whether the ticket(s) is a through ticket;
• Procedure for claiming lost luggage;
• Complaints procedure;
• Discounts and benefits.

Real-time information on train arrivals and departures is provided to passengers in waiting areas and platforms of stations via video and audio:

• Bezdonys
• Dūkštas
• Durpynas
• Garliava
• Ignalina
• Jonava
• Jūrė
• Kaišiadorys
• Kariotiškės
• Kaunas
• Kazlų Rūda
• Kėdainiai
• Kena
• Kybartai
• Klaipėda
• Kretinga
• Lentvaris
• Marijampolė
• Matuizos
• Mažeikiai
• Naujoji Vilnia
• Airport
• Pabradė
• Palemonas
• Paneriai
• Panevėžys
• Pavilnys
• Pilviškiai
• Plungė
• Pravieniškės
• Radviliškis
• Rokiškis
• Rūdiškės
• S. Trakai
• Šiauliai
• Šilėnai
• Šilutė
• Švenčionėliai
• Telšiai
• Trakai
• Turmantas
• Valčiūnai
• Valkininkai
• Varėna
• Vievis 
• Vilkaviškis
• Vilnius
• Visaginas
• Vokė
• Žąsliai

3.3 INFORMATION DURING THE JOURNEY

During the journey, information on the progress of the journey is communicated to passengers on board the train, either by on-board displays or by other visual means, and by audible messages.

During the journey, train staff can provide information about train services, other train routes, the next stop, ticket purchase and return, changes to travel conditions and safety information.

The following information is provided during the journey:

• On-board services and amenities, including Wi-Fi;
• Next stop;
• Disruptions and delays (planned and real-time);
• Key connections;
• Security and safety issues.

If a person with special needs requires assistance at a railway station to access the platform, a service of meeting at the station (at a pre-arranged location), an escort to the ticket sales or train departure point, a ticket reservation or purchase service, or a boarding and/or disembarking service (hereinafter referred to as "Assistance Service"), a notification of the need for the Assistance Service must be sent beforehand. The Assistance Service is provided at four major railway stations, including Vilnius, Kaunas, Klaipėda and Šiauliai, where the Company's service staff is located. The Company's passenger transport services are aimed at considering the special needs identified by passengers and providing a comprehensive service.

At other stations and stops not staffed by the Company, a travel attendant is available to assist with getting on and off the train.

The Assistance Service is free of charge.

4.1. TIME LIMITS FOR NOTIFICATION OF THE ASSISTANCE SERVICE FOR LOCAL AND INTERNATIONAL TRAVEL 

• Passengers requiring the Assistance Service on domestic and international routes must notify the Company at least 24 hours before the train departs.
• Failure to give advance notice of the Assistance Service by a person with special needs will result in the Company seeking to provide unscheduled assistance and a comprehensive service, but does not guarantee that such assistance will be provided in all cases.

4.2. FORMS AND INFORMATION TO BE PROVIDED FOR THE NOTIFICATION OF THE ASSISTANCE SERVICE FOR TRAVEL WITHIN LITHUANIA (DOMESTIC ROUTES)

There are several ways to notify of the Assistance Service:

• When buying a ticket online www.ltglink.lt on the website and on the LTG Link mobile app;
• By phone +370 700 55111;
• At the Customer Information Centres of Vilnius, Kaunas, Klaipėda and Šiauliai railway stations, from 6:00 to 22:00; 
• By e-mail mobilumas@ltglink.lt.

When sending an email to mobilumas@ltglink.lt or requesting assistance by phone, please specify the following:

• Passenger name;
• Type of disability (visual impairment, mobility impairment, etc.) and of assistive equipment used (wheelchair, white cane, etc.);
• Date and route of travel;
• Departure and arrival station;
• Departure and arrival times;
• Contact phone number;
• Whether an accompanying person will be travelling together;
• Other relevant information.

4.3. FORMS AND INFORMATION TO BE PROVIDED FOR THE NOTIFICATION OF THE ASSISTANCE SERVICE FOR TRIPS ABROAD (INTERNATIONAL ROUTES):

There are several ways to notify of the Assistance Service:

• By phone +370 700 55111;
• At the Customer Information Centres of Vilnius, Kaunas, Klaipėda and Šiauliai railway stations, from 6:00 to 22:00;
• By email mobilumas@ltglink.lt;
• When applying for the Assistance Service, information must be provided in either Lithuanian or English.

Passengers shall provide the following information when booking an Assistance Service in the ways described above:

Travel information:

• Travel route; 
• Departure stop;  
• Arrival stop;  
• Date and time of travel;
• Carriage number. 

 Mandatory data about the Passenger:

• Name, surname (initials); 
• Telephone number;
• Gender;

• Type of disability (visual impairment, mobility impairment, etc.) and the assistive equipment used (wheelchair used by the person, white cane, etc.).

  
  

Additional data:

• The Passenger’s email address;
• Amount of baggage;
• Information on whether the Passenger is travelling with an accompanying person (YES/NO); 
• Other relevant information provided by the Passenger.

If the Passenger has booked the Assistance Service on an international route, the Company's Customer Service specialist will forward the information about the Passenger to the carrier of the foreign country using the UIC PRM ABT platform (the platform for booking the international passenger assistance service managed by the Union of International Railways (UIC)) or by any other means agreed between the carriers, so that the Passenger can be taken care of and the Assistance Service can be provided to the Passenger in the foreign country.

4.4 CONDITIONS RELATING TO THE NOTIFICATION OF THE ASSISTANCE SERVICE

The notification of the Assistance Service can be provided at Vilnius, Kaunas, Klaipėda and Šiauliai railway stations on arrival at the stations’ Customer Information Centres or by phone between 7:00 and 21:00 on weekdays and weekends. If the notification of the Assistance Service is sent by email, the staff will inform you of the receipt of the notification by email or phone and will coordinate all the details of the journey with you.

A person with special needs should arrive at a train station at least 30 minutes before the scheduled departure time (train departure time), at the designated place, unless otherwise instructed by the staff.

If a person with special needs travelling on a train route has purchased a fixed-term ticket, he/she may provide information about his/her travel plans and the necessary assistance required on a one-off basis in advance, in accordance with the terms and conditions set out in Section 4 of these Rules, by arranging the time of travel with the Company's staff. In the event of a change of circumstances (change of journey times or discontinuation of the service), the Company's staff must be informed of this.

In cases where the Company's staff is unable to provide the Assistance Service to a person with special needs because he/she requires intensive nursing or medical care, the Company may request that the person be accompanied by an accompanying person, or may refuse to sell a ticket to the person with special needs. In this case, the accompanying person has the right to travel free of charge and, where possible, to be seated next to the person with special needs.

5.1. TRAVEL PLANNING FOR A WHEELCHAIR USER WITH REDUCED MOBILITY

In the event of prior notice about the need for assistance at a station, the Company's staff will meet the person at the designated station access point*, escort them to the ticketing points, assist them in purchasing a ticket, provide information of their interest and help them board the train. The maximum combined weight of a person with special needs and their wheelchair is limited to the maximum lifting capacity of the mobile lift manufacturer (up to 300 kg).

The Company can service wheelchairs if their technical specifications are as follows:

• Total length: 1,200 mm;
• Total width: 700 mm;
• Seating height (floor to top of head): 1,350 mm; 
• Height from floor to footrest: 150 mm. 

The number of wheelchair spaces on trains is limited, so group travel must be arranged in advance.

*With prior notice, the staff of LTG Link UAB will be available to meet the person at Vilnius, Kaunas, Klaipėda and Šiauliai railway stations.

5.2. TRAVEL PLANNING FOR A VISUALLY IMPAIRED PERSON WITH INDIVIDUAL NEEDS

In the event of prior notice about the need for assistance at a station, the Company's staff will meet the person at the designated station access point*, escort them to the ticketing points, assist them in purchasing a ticket, provide information of their interest and help them board the train. In addition, key information on scheduled trips and passenger services can be found on the website www.ltglink.lt.

The Company seeks to ensure that all trains have basic information signs and signage in Braille.

During the train journey, audible information is provided by loudspeakers or train staff.

*With prior notice, the staff of LTG Link UAB will be available to meet the person at Vilnius, Kaunas, Klaipėda and Šiauliai railway stations.

5.3. TRAVEL PLANNING FOR A PERSON WITH HEARING IMPAIRMENT AND INDIVIDUAL NEEDS

Key information for people with hearing impairments on travel plans and access to the Company's services is available on the website www.ltglink.lt.

Video screens at stations and platforms informing passengers of the arrival and departure of trains and the track number are installed at 50 railway stations (the stations are listed in the table in paragraph 3.2).

During the journey, information on train services, nearest stop, delays, main services and safety issues is provided on the train screens or by other visual means.

6.1. ADAPTING TRAINS TO THE NEEDS OF PERSONS WITH INDIVIDUAL NEEDS

Some of the passenger, diesel and electric trains of LTK Link UAB are adapted for people with special needs. As part of the modernisation work, trains must be adapted for people with special needs.

EJ575 double-decker electric trains are low-floor trains (there is no significant height difference between the train floor and the platform). Wheelchair users with special needs can use folding ramps to enter or exit the train. Trains are equipped with wheelchair spaces for wheelchairs used by people with special needs, and with universal toilets. Trains have all the basic information signs, which are duplicated in Braille.

Pesa 730ML diesel trains are low-floor trains (there is no significant height difference between the train floor and the platform). A delivery ramp is used for wheelchair passengers to enter or exit the train. Trains are equipped with wheelchair spaces for wheelchairs of persons with special needs, and with universal toilets. Trains have all the basic information signs, which are duplicated in Braille.

Diesel trains Pesa 630MiL. Hydraulic lifts are used to allow wheelchair users to enter or exit the train. The trains are equipped with wheelchair spaces and universal toilets. Trains have all the basic information signs, which are duplicated in Braille.

Not all trains are adapted for people with special needs. It is therefore very important to enquire in advance and inform us of the need for the Assistance Service so that we can make every reasonable effort to provide access to rail travel for people with special needs and persons with reduced mobility.

6.2. ADAPTING STATIONS TO THE NEEDS OF PERSONS WITH INDIVIDUAL NEEDS

The table below shows information on the accessibility of railway stations with a station building and waiting area for persons with special needs:

7.1. In order to ensure the proper execution of these Rules, as well as when contacting LTG Link UAB regarding the Assistance Service or any other issues, the personal data provided are processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as “Regulation (EU) 2016/679” or “GDPR”).

7.2. The purpose of the processing of personal data described in the Rules is to ensure the implementation of the benefits, discounts and other special rights provided by law to passengers with disabilities or reduced mobility and their accompanying persons.

7.3. The legal basis for the processing of personal data for the purpose set out in paragraph 7.2. of the Rules: Compliance with the legal obligations to which LTG Link UAB is subject (Article 6(1)(c) of the GDPR), as well as the exercise of the special rights of data subjects in the field of social security law on the basis of the legal acts of the Republic of Lithuania and the European Union (Article 9(2)(b) of the GDPR). These legal obligations and special rights are laid down in the Law on Transport Benefits, Regulation (EU) No 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations, Commission Regulation (EU) No 1300/2014 of 18 November 2014 on the technical specifications for interoperability relating to accessibility of the Union's rail system for persons with disabilities and persons with reduced mobility, and other relevant legislation.

7.4. For implementing the purpose provided for in paragraph 7.2 of the Rules, the following personal data of passengers may be processed: name, surname, date and route of travel, payment information, benefits granted, station of departure and arrival, time of departure and arrival, contact phone number, information on special needs and mobility impairment, information on whether an accompanying person will be travelling with the passenger, and any other personal data referred to in the Rules.

7.5. The person providing their personal data has the following rights under Regulation (EU) 2016/679: to know whether their data are being processed, to know what personal data are being processed, to request the rectification/completion of inaccurate data, to suspend the processing of data, to erase personal data, to object to the processing of personal data, and, in some cases, the right to data portability. Where a person considers that their rights in relation to personal data have been infringed, they may lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence or the place where the alleged infringement of the GDPR occurred. In the Republic of Lithuania, the supervisory authority is the State Data Protection Inspectorate (L. Sapiegos g. 17, Vilnius; e-mail: ada@ada.lt).

7.6. In order to exercise their rights as a data subject, persons may contact LTG Link UAB in person, by post or by e-mail: UAB "LTG Link", Geležinkelio g. 16, Vilnius, tel. e-mail. info@ltglink.lt or dap@ltg.lt (Data Protection Officer).

7.7. Detailed information on the processing of data and the procedure for exercising the data subject's rights are contained in the privacy notice, which is published on the Company's website.

7.8. LTG Link UAB takes all feasible technical and organisational measures to ensure the security of passengers' personal data.

8.1. Upon change of the terms and conditions of service, LTG Link UAB reserves the right to amend the Rules.

8.2. Persons with special needs are an important target group for LTG Link UAB. The Company's passenger transport services are aimed at meeting passengers' stated needs and providing a comprehensive service.

8.3. The rights and obligations of the Company, the persons with special needs and their accompanying persons, as well as their liability in the event of non-performance or improper performance of contractual obligations, are set out in the Company's approved General Rules for the Carriage of Passengers and the Conditions and Rules for International Carriage.

8.4. A person with special needs has the right to travel with an accompanying person and, where practicable, shall be given a seat next to the person with special needs.

8.5. A person with special needs and the person accompanying them are entitled to the benefits set out in the Republic of Lithuania Law on Public Passenger Transport Benefits.

8.6. A person with special needs is entitled to travel with an assistance dog. Assistance dogs are carried free of charge.

• Vilnius – 3 minutes
• Kaunas – 3 minutes
• Klaipėda – 3 minutes
• Šiauliai – 3 minutes
• Lentvaris – 5 minutes
• Kaišiadorys – 5 minutes
• Švenčionėliai – 3 minutes
• Kazlų Rūda – 3 minutes
• Oro uostas – 3 minutes
• Trakai – 3 minutes
• Varėna – 3 minutes
• Naujoji Vilnia – 5 minutes
• Ignalina – 3 minutes
• Visaginas – 3 minutes
• Marijampolė – 3 minutes
• Jonava – 3 minutes
• Kėdainiai – 3 minutes
• Kretinga – 3 minutes
• Plungė – 3 minutes
• Telšiai – 3 minutes
• Radviliškis – 3 minutes
• Pabradė – 3 minutes
• Vievis – 3 minutes
• www.ltglink.lt – 3 minutes

We invite you to read the regulation on the rights and obligations of rail passengers here.

1. The General Rules of Carriage of Passengers, published on the website of UAB LTG Link (hereinafter referred to as the Carrier), are an integral part of these Rules on special discounts and Rules for the carriage of passengers and luggage by public transport in Vilnius City Municipality approved by Vilnius City Municipal Council Decision No 1-1508 of 29 June 2022 "On the Approval of the Rules for the Carriage of Passengers and Luggage on the Public Transport of Vilnius City Municipality" (as amended from time to time) (hereinafter referred to as the " Rules for the Carriage of Passengers and Luggage").

2. Combined ticket - a method of sale of a single train ticket and an E-ticket, where a single train ticket is sold together with an E-ticket, using the concept of a common ('joint') ticket (a joint ticket is not a single ticket, but two separate tickets sold together).

3. E-Ticket - a 60-minute ticket (full price, 50% concession and 80% concession) for a 60-minute ride on regular public transport in Vilnius City, approved in accordance with the legislation.

4. The Combined Ticket consists of two parts and confirms the conclusion of two separate transport contracts: a single train ticket and an E-ticket:

4.1. the Carrier - LTG Link UAB is responsible for the train journey;

4.2. the Carrier providing local (urban) regular services by trolleybuses and buses in the Vilnius public transport system shall be responsible for the journey by urban road transport in the Vilnius public transport system.

5. The Combined Ticket is sold through the Carrier's sales channels: the website www.ltglink.lt, the mobile application (APPs) and at ticket vending machines.

6. The Combined Ticket can be purchased online at www.ltglink.lt and on the mobile application (APPs) when the passenger's origin or destination station is Vilnius railway station, Vilnius Airport, Pavilnys, Naujoji Vilnia, Paneriai, Vokė, Lentvaris or Kirtimai.

7. A Combined Ticket can be purchased at a ticket vending machine when the passenger's final destination is Vilnius Railway Station, Vilnius Airport, Pavilnys, Naujoji Vilnia, Paneriai, Vokė, Lentvaris or Kirtimai.

8. A single train ticket is valid for the train route, date and/or time indicated on the ticket and subject to the other conditions indicated on the ticket.

9. The validity of the e-ticket is irrespective of the validity date of the train ticket. An e-ticket is considered activated when it is marked/activated at the composter in Vilnius local (city) transport. E-Tickets are not refundable after a train journey.

10. A single train ticket must be presented to the travel attendant and an E-ticket must be presented to the Public Transport Passenger Control at the time of control.

11. The Combined Ticket is valid in both digital and printed format.

12. The rights and obligations of passengers when using Vilnius City Municipality public transport are set out in the Rules of Carriage of Passengers and Luggage. Passengers' rights and obligations when travelling by train are laid down in the General Rules for the Carriage of Passengers and, if commercial discounts are applicable, in the Special Rules, which the passenger must familiarise himself with before purchasing a Joint Ticket. Fares and tariffs for public transport in Vilnius City are set by the Vilnius City Municipal Council in accordance with the Law on Local Self-Government of the Republic of Lithuania and the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

13. The Carrier shall not be responsible for the operation, maintenance or any other activity related to public transport in Vilnius City.

14. The municipal company Susisiekimo paslaugos shall not be responsible for train travel, the operation, maintenance or other activities related to rail transport, or the exchange and return of the Joint Ticket.

15. Instructions for purchasing a Combined Ticket: https://ltglink.lt/jungtinis-bilietas-vilniaus-mieste

16. The purchase of a Combined Ticket is subject to the benefits set out in the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

17. Train tickets are subject to Carrier's commercial discounts: https://ltglink.lt/vietinio-susisiekimo-taisykles#0

18. A single train ticket is exchangeable and refundable under the terms and conditions applicable to single train tickets, except where the Carrier's Special Discount Rules, different products and/or services apply different regulations for the exchange and refund of an additional service ticket. The conditions for exchanging and refunding single train tickets are set out in the General Rules of Carriage and, where applicable, in the Special Discount Rules. The e-ticket is refundable and exchangeable in accordance with The description of the procedure for the recharge, use and return of the JUDU (Vilnius) card, e-tickets and/or e-wallet. 

19. A VAT invoice for a public transport ticket(s) (e-ticket) will be issued upon request by email to info@judu.lt within 10 calendar days from the date of ticket purchase. The invoice will be sent to the specified email address within 5 working days from the receipt of the request. To receive the invoice, it is necessary to provide the buyer’s details and a copy of the purchased ticket.

20. Passenger enquiries regarding train travel shall be dealt with in accordance with the General Rules of Passenger Transport.

21. Passenger requests for travel in Vilnius City by public urban transport are dealt with in accordance with the rules approved by Order No 2023-V-19 of 7 March 2023 Rules for submitting and examining requests, complaints, information requests and proposals from a municipal company.

1. The following rules are an integral part of these Rules and are published on the website of LTG Link UAB (hereinafter referred to as the Carrier) General Rules for the Carriage of Passengers, UAB "LTG Link" Rules on special discounts and the Rules for Carriage of Passengers and Luggage by Local Buses and Shuttle Taxis in Klaipėda City, approved by the Klaipėda City Municipal Council Decision No. T2-340 of 26 September 2024 "On the approval of the Rules of Procedure for the Carriage of Passengers and Luggage by Buses and Shuttle Taxis on Local (City and Suburban) Transportation Routes" (as amended from time to time) (hereinafter referred to as the 'Rules on the Carriage of Passengers and Luggage').

2. Combined ticket - a method of sale of a single train ticket and a single e-ticket, when a single train ticket is sold together with a single e-ticket, using the concept of a common ('joint') ticket. The joint ticket is not a single ticket but two separate tickets sold together.

3. Single e-ticket - a single ticket (full price, with 50% concession and with 80% concession) for regular public transport in Klaipėda City, approved in accordance with the procedure established by the legislation.

4. The combined ticket is a two-part ticket and confirms the conclusion of two separate transport contracts: a single train ticket and a single e-ticket:

4.1.1. the Carrier - LTG Link UAB is responsible for the train journey;

4.1.2. in the Klaipėda public transport system, the carrier providing passenger bus transportation services on local (city) regular routes is responsible for the journey in the Klaipėda public transport system by urban road transport.

5. Combined ticket is sold on the Carrier's sales channels: website www.ltglink.lt, mobile application (APPs) and at ticket vending machines.

6. A Combined Ticket purchased on the website www.ltglink.lt and the mobile application (APPs), is for one passenger when the starting or ending stop of the route is Klaipėda railway station.

7. A joint ticket purchased at a ticket office is for one passenger at the final stop of the route at Klaipėda railway station.

8. A single train ticket is valid for the train route, date and/or time specified in the ticket and subject to other conditions specified in the ticket.

9. A single e-ticket is valid for an unlimited period of time, once on a local (city) regular transport route and subject to other conditions specified in the ticket.

10. A single e-ticket is valid irrespective of the validity date of the train ticket. A single e-ticket shall be deemed activated when it is marked/activated at the composter in Klaipėda local (city) transport.

11. The Single Train Ticket must be presented to the travel attendant, and the Single e-Ticket must be presented to the Public Transport Passenger Control at the time of control.

12. The Combined Ticket is valid in both digital and printed format.

13. The rights and obligations of passengers when using Klaipėda City Municipality public transport are laid down in the Rules of Carriage of Passengers and Luggage (approved by the Minister of Transport and Communications of the Republic of Lithuania on 4 November 2020; Order No 3-664). The rights and obligations of passengers when travelling by train are set out in the General Rules for the Carriage of Passengers and, if commercial discounts are applicable, in the Special Rules, which the passenger must familiarise himself with before purchasing a Joint Ticket. Prices and tariffs for public transport in Klaipėda City are set by the Klaipėda City Municipal Council, in accordance with the Law on Local Self-Government of the Republic of Lithuania and the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

14. The Carrier shall not be responsible for the operation, maintenance or other activities related to the public transport of the City of Klaipėda.

15. Klaipėda Passenger Transport shall not be responsible for train travel, operation, maintenance or other activities related to railway transport, and for the exchange and return of the Joint Ticket.

16. Instructions for purchasing a Combined Ticket: https://ltglink.lt/jungtinis-bilietas-vilniaus-mieste

17. The purchase of a Combined Ticket is subject to the benefits set out in the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

18. Train tickets are subject to Carrier's commercial discounts: https://ltglink.lt/vietinio-susisiekimo-taisykles#1

19. A single train ticket is exchangeable and refundable under the terms and conditions applicable to single train tickets, except where the Carrier's Special Discount Rules, different products and/or services apply different regulations for the exchange and refund of an additional service ticket. The conditions for exchanging and refunding tickets are set out in the General Rules of Carriage for Passengers. A single E-Ticket is refundable and exchangeable in accordance with Rules for the carriage of passengers and luggage.

20. Passenger enquiries regarding train travel shall be dealt with in accordance with the General Rules of Passenger Transport.

21. The carrier providing bus services on local (city) regular transport routes in the Klaipėda public transport system shall be responsible for the examination of passenger requests for travel by public transport in the city of Klaipėda.

1. The General Rules of Carriage of Passengers, published on the website of UAB LTG Link (hereinafter referred to as the Carrier), are an integral part of these Rules on special discounts and Rules for the carriage of passengers and luggage by bus on regular local (city) transport routes in Šiauliai, approved by the Decision of the Municipal Council of Šiauliai No T-32 of 29 January 2015 (as amended from time to time) (hereinafter referred to as the Rules of Carriage of Passengers and Luggage).

2. Combined ticket – a method of selling a single train ticket and an e-ticket, where a single train ticket is sold together with an e-ticket, using the concept of a joint ticket (the joint ticket is not a single ticket, but two separate tickets sold together).

3. E-ticket – a 60-minute ticket for a regular public transport service in Šiauliai approved in accordance with the procedure established by law (full price, 50% concession and 80% concession).

4. The joint ticket is a two-part ticket, which confirms the conclusion of two separate transport contracts: a single train ticket and an e-ticket:

4.1. The Carrier “LTG Link“ UAB is responsible for train journeys;

4.2. The Carrier “Busturas“ UAB, which provides services of carriage of passengers by bus on regular local (city) transport routes, shall be responsible for travelling in the Šiauliai public transport system by urban road transport.

5. The joint ticket is sold through the sales channels of the Carrier: on the website www.ltglink.lt, on the mobile app (APPs) and at ticket vending machines.

6. A Combined Ticket purchased on the website www.ltglink.lt and the mobile application (APPs), is for one passenger when the starting or ending stop of the route is Šiauliai railway station.

7. railway station. 

7. A Combined Ticket purchased at a ticket office is for one passenger at the final stop of the route at Šiauliai railway station.

8. A single train ticket is valid for the route, date and/or time of the train specified in the ticket and subject to other conditions specified in the ticket.

9. The e-ticket is valid on a regular local (city) transport route on the date, time and subject to other conditions specified on the ticket.

10. The single train ticket must be presented to the travel attendant and the e-ticket must be presented to Public Transport Passenger Control at the time of control.

11. The joint ticket is valid in both digital and printed formats.

12. The rights and obligations of passengers when using Šiauliai City Municipality public transport are set out in the Rules of Carriage of Passengers and Luggage. Rights and obligations of passengers when travelling by train are set out in General Rules for the Carriage of Passengers and, in the case of commercial discounts, in Special Discount Rules, which must be understood by the passenger himself or herself prior to the purchase of a joint ticket. Prices and rates for public transport in Šiauliai are set by the Šiauliai City Municipal Council, in accordance with the Law on Local Self-Government of the Republic of Lithuania and the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

13. The Carrier shall not be responsible for the operation, maintenance or other activities related to the public transport of Šiauliai.

14. “Busturas“ UAB is not responsible for train journeys, the operation, maintenance or any other activity related to rail transport, or the exchange and return of the joint tickets. 

15. Instruction of purchase of the joint ticket: https://ltglink.lt/jungtinis-bilietas-siauliu-mieste.

16. The purchase of a Combined Ticket is subject to the benefits set out in the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

17. Commercial Discounts of the Carrier are applied for train tickets.

18. A single train ticket is exchangeable and refundable under the conditions applicable to single train tickets, except where the Rules of Special Discounts of the Carrier, for different products and/or services, impose different regulations on the exchange and refund of a supplementary service ticket. The conditions for change and refund of the tickets are set out in the General Rules of Carriage for Passengers.

19. The procedure for recharge, use and return of tickets of Šiauliai City public transport is available on the following website: https://busturas.lt/apie-autobusu-bilietus/.

20. Passenger enquiries about train journeys are dealt with in accordance with the General Rules of Passenger Transport.

21. Inquiries of passengers concerning travelling in Šiauliai city by public urban transport shall be examined in accordance with the Rules for Submission and Examination of Requests, Complaints, Information Inquiries, Proposals of the Municipal Enterprise (the relevant editorial) https://busturas.lt/wp-content/uploads/2023/12/Skundu-ir-prasymu-nagrinejimo-tvarkos-aprasas.pdf.

1. The General Rules of Carriage of Passengers, published on the website ofUAB LTG Link (hereinafter referred to as the Carrier), are an integral part of these Rules on special discounts and the Rules of Carriage of Passengers and Luggage by Buses on Local Urban Regular Transportation Routes in Panevėžys, approved by the Decision of the Panevėžys City Municipal Council No. 1-280 of 28 September 2023 "On the approval of the Rules for the carriage of passengers and luggage by bus on regular local (city) transport routes in Panevėžys" (as amended from time to time) (hereinafter referred to as the " Rules on Carriage of Passengers and Luggage").

2. “Combined Ticket” shall mean a method of sale of a single train ticket and a single E-Ticket, when a single train ticket is sold together with an E-Ticket, using the concept of a common (combined) ticket (a combined ticket shall not be a single ticket, but two separate tickets shall be sold together).

3. “E-Ticket” shall be an electronic single ticket (full price, with 50% discount and with 80% discount) approved in accordance with the legislation governing the use of regular public transport in the City of Panevėžys.

4. The Combined Ticket shall consist of two parts and confirm the conclusion of two separate contracts of carriage: a single train ticket and an E-Ticket:

4.1.1.  the Carrier, i.e. LTG Link UAB, shall be responsible for the train journey;

4.1.2. the Carrier providing bus services for the carriage of passengers on local (city) regular transportation routes in the public transport system of Panevėžys shall be responsible for travelling by road in the public transport system of Panevėžys. 

5. The Combined Ticket shall be sold through the Carrier’s sales channels: website www.ltglink.lt, mobile application (APPs) and at ticket vending machines.

6. A Combined Ticket purchased on the website www.ltglink.lt and the mobile application (APPs), is for one passenger when the starting or ending stop of the route is Panevėžys railway station.

7. A Combined Ticket purchased at a ticket office is for one passenger when the final stop of the route is Panevėžys railway station.

8. A single train ticket shall be valid for the train route, date and/or time specified in the ticket and subject to other conditions specified in the ticket.

9. An E-Ticket shall be valid irrespective of the date of validity of the train ticket. An E-Ticket shall be deemed to be activated when it is marked/activated at the composter in Panevėžys local (city) transport. E-Tickets shall not be refundable after the train journey.

10. A single train ticket must be presented to the travel attendant and an E-Ticket must be presented to the Public Transport Passenger Control at the time of control.

11. The Combined Ticket shall be valid in both digital and printed format.

12. The rights and obligations of passengers when travelling on the public transport of Panevėžys City Municipality shall be set out in the Rules for the Carriage of Passengers and Luggage. The passengers’ rights and obligations when travelling by train shall be set out in the General Rules for the Carriage of Passengers and, in the case of commercial discounts, in the Rules for Special Discounts, with which the passenger must familiarise by himself before purchasing a Combined Ticket.  Prices and rates for public transport in Panevėžys shall be set by the Council of Panevėžys City Municipality in accordance with The Law on Local Self-Government of the Republic of Lithuania and the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

13. The Carrier shall not be responsible for the operation, maintenance or other activities related to the public transport of the City of Panevėžys. 

14. The Public Institution Panevėžio keleivinis transportas shall not be responsible for train travel, operation, maintenance or other activities related to railway transport and for the exchange and return of the Combined Ticket.

15. The Instructions for Purchase of a Combined Ticket shall be available at: https://ltglink.lt/jungtinis-bilietas-panevezio-mieste.

16. The purchase of a Combined Ticket is subject to the benefits set out in the Law on Public Passenger Transport Concessions of the Republic of Lithuania.

17. Train tickets shall be subject to the Carrier’s commercial discounts: https://ltglink.lt/vietinio-susisiekimo-taisykles#0.

18. A single train ticket shall be exchangeable and refundable under the terms and conditions applicable to single train tickets, except in cases where the Rules for the Special Discount of the Carrier apply different regulations for the exchange and refund of an additional service ticket for different products and/or services. The conditions for the exchange and refund of single train tickets shall be set out in the General Rules for the Carriage of Passengers. Single E-ticket shall be refunded and exchanged in accordance with the description of the procedure for the purchase, use and refund of electronic tickets and/or money approved by Order No. FVK-009 of the Director of the Public Institution Panevėžio keleivinis transportas of 5 April 2024, https://pktransportas.lt/wp-content/uploads/2024/05/1002-LT.pdf.

19. Passenger enquiries concerning train travel shall be dealt with in accordance with the General Rules for the Carriage of Passengers.

20. Passenger requests regarding travel in Panevėžys by public city transport shall be dealt with in accordance with the description of the procedure for dealing with customer requests, complaints and/or enquiries approved by Order No IPK-004 of the Director of Public Institution Panevėžio keleivinis transportas of 3 April 2023: https://pktransportas.lt/wp-content/uploads/2024/01/Skundu-nagrinejimo-tvarkos-aprasas-PKT.pdf. 

1. A gift card of UAB LTG Link (the ‘Carrier’) enables its holder to pay for the Carrier’s services of carriage of passengers on local and international transport routes (train tickets) and additional services (e.g., carriage of bicycles, luggage, animals, etc.) provided by the Carrier (the ‘Carrier's Services’). 

2. The value of the gift card shall be based on the chosen amount, but the minimum amount shall be EUR 5 and the maximum shall be EUR 100.  Details of the value of the gift cards available for purchase are available on the Carrier’s website. 

3. Gift cards are available for purchase on the Carrier’s website and in the mobile app.

4. The Carrier’s commercial discounts shall not apply when purchasing a gift card.

5. The gift card shall be valid for 12 months from the date of purchase.

6. The gift card can be used during its validity period to pay for the trip(s) both during the validity period of the gift card and after the expiry of the gift card.

7. The gift card can be used to pay for the services provided by the Carrier on the website www.ltglink.lt and in the Carrier’s mobile app.

8. When purchasing services provided by the Carrier on the Carrier’s website at www.ltglink.lt or in the LTG Link mobile app, the gift card code must be entered by selecting ‘Add card’ under ‘Payment’. When purchasing services provided by the Carrier at ticket machines, after selecting "Add Coupon" in the "Payment" section, you need to scan the QR code of the gift card.

9. Multiple gift cards can be used for one purchase.

10. The amount of money in the gift card can be used to pay for several purchases.

11. If the cost of the services provided by the Carrier is less than the amount of the gift card, the unused amount shall remain in the gift card.

12. If the cost of the services provided by the Carrier is higher than the amount of the gift card, the difference shall be covered by other means of payment.

13. Each time a gift card is used on the website or in the mobile app, an email with the balance of the gift card shall be sent to the person who has purchased the services provided by the Carrier. The gift card balance can also be checked at the Customer Information Centers located in Vilnius, Kaunas, Siauliai and Klaipeda.

14. Gift cards are not refundable or redeemable for cash.

15. If a gift card is lost, a new gift card shall not be issued.

16. If a gift card is used to pay for services provided by the Carrier and the services are returned (e.g., a train ticket or a receipt confirming the purchase of luggage or bicycle carriage or another service are returned), the money shall be refunded to the gift card.

17. The conditions for replacing and returning tickets are set out in the General Rules for the Carriage of Passengers and the Conditions and Rules for International Carriage.

18. In the event of changes in the conditions of service, the Carrier reserves the right to modify these Rules, but it shall inform passengers of the changes at all ticket sales points.

19. The complaints procedure is available on the Carrier’s website. 

20. By purchasing a gift card, the passenger enters into a contract with the Carrier and agrees to the processing of the personal data provided in accordance with the provisions of the Privacy Notice published on the Carrier’s website at https://ltglink.lt/privatumo-pranesimas.

1. The General Rules for the Carriage of Passengers of UAB LTG Link (the ‘General Rules for the Carriage of Passengers’), the Conditions and Rules for International Carriage and the Special Discount Rules of UAB LTG Link shall form an integral part of the present Rules.

2. UAB Perlas Finance or Ticket Seller shall be a licensed company (legal entity) that sells Train Tickets on the basis of a contract between it and the Carrier.

3. Ticket Issued at a Perlas Terminal shall be the method of selling a Single Ticket or a Return Ticket, where the Single Ticket is sold at a Perlas terminal using the concept and the terms and conditions of the Single Ticket and the Return Ticket agreed between the Carrier and the Ticket Seller.

4. Return Ticket shall be a ticket for travelling the same route in both directions (‘there’ and ‘back’) on local routes. 

5. Train Ticket shall include the terms ‘Single Ticket’ and ‘Return Ticket’ as used in these Rules. 

6. Carrier shall be UAB LTG Link, whose main activity is to provide passenger and luggage carriage services by rail.

7. Single Ticket shall be a train ticket for a single passenger, for a single trip, on local or international routes. 

8. A Train Ticket shall be valid for the train route, date and/or time indicated on the ticket and subject to the other conditions specified on the ticket.

9. The Train Ticket must be presented to the conductor during the trip.

10. The Train Ticket shall be valid in printed form, issued on the Ticket Seller’s letterhead, the reverse side of which contains additional information about the Ticket Seller and the additional services provided by the Ticket Seller, which is not related to the Carrier’s activities.

11. The list of terminals of UAB Perlas Finance where a Train Ticket can be purchased is available here.

12. Through tickets are not available at the Perlas terminals (except for through tickets on the Vilnius - Krakow - Vilnius route).

13. Passengers can buy tickets at Perlas terminals up to 10 days before the scheduled departure date and up to 15 days before the scheduled return date.

14. The purchase of a train ticket is subject to concessions provided for in the Republic of Lithuania Law on Public Passenger Transport Benefits. 

15. The Carrier’s commercial discounts shall not apply when purchasing a Train Ticket at a Perlas terminal, except as provided in paragraph 16 of these Rules.

16. When purchasing a Return Ticket, a 5% discount shall be applied to the journey back on local routes. For more information on this discount and the conditions for applying it, please refer to the Return Discount section of the Special Discount Rules.

17. During the trip, passengers must present to the conductor a valid document (or a complete copy thereof) confirming the right to purchase a Train Ticket at a discount provided for in the Republic of Lithuania Law on Public Passenger Transport Benefits.

18. A maximum of two (2) tickets of the same type (e.g. two full-price tickets or two tickets with the benefit set forth in the Republic of Lithuania Law on Public Passenger Transport Benefits) can be purchased at Perlas terminals at the same time. . 

19. While purchasing a Train Ticket at a Perlas terminal, purchasing additional goods and services offered by the Carrier shall not be possible.

20. When purchasing a Train Ticket at a Perlas terminal, it shall not be possible to pay with the Carrier’s gift coupon or a Traintravellers' Club Discount Coupon.

21. Choosing a seat on the train when purchasing a Train Ticket at a Perlas terminal shall not be possible.

22. Perlas terminals are CASH only, with no bank cards available. For cash payments, the basket amount is rounded in accordance with the Republic of Lithuania Law on the Rounding of Cash Payments. Information on the rounding procedures is available here.

23. A Train Ticket may be replaced under the conditions applicable to Single Tickets, as set out in the General Rules for the Carriage of Passengers (in the case of replacement of a Train Ticket for a local route). On international routes, the Train Ticket may be replaced on the Carrier’s website at www.ltglink.lt at least 30 minutes before the departure of the train.    Only replacements with a ticket of the same value shall be possible. UAB Perlas Finance does not provide ticket replacement and return services.      

24. A Train Ticket purchased at a Perlas terminal may be returned in accordance with the deadlines and the terms and conditions set out in the General Rules for the Carriage of Passengers and the Conditions and Rules for International Carriage, with the exception of the provisions relating to the manner of returning the Train Ticket:

24.1. A Train Ticket purchased at a Perlas terminal can be returned at Perlas terminals when all tickets purchased in a single shopping basket are returned. Refunds are made in cash, payable at the time of ticket return.

24.2. In the event of return of only part of the tickets purchased in one basket at a Perlas terminal, they can be returned by contacting the Carrier by e-mail informacija@ltglink.lt. More information and advice are provided when calling the general information line +370 700 55111 during office hours (7:00-21:00).

25. Passengers’ rights and obligations are set out in the General Rules for the Carriage of Passengers and the Conditions and Rules for International Carriage. 

26. Passengers’ enquiries regarding train travel shall be handled by the Carrier in accordance with the Procedure for Investigating Complaints and Requests available on the Carrier’s website.

27. Additional information for passengers travelling between Poland and Lithuania:

27.1. The route Vilnius - Kraków/Kraków - Vilnius includes a change at the Mockava railway station.

27.2. The numbering of the carriages is as follows:

UAB LTG Link carriage No 1 corresponds to PKP Intercity carriage No 15

UAB LTG Link carriage No 2 corresponds to PKP Intercity carriage No 13 

UAB LTG Link carriage No 3 corresponds to PKP Intercity carriage No 14

27.3. Seat numbering remains identical (throughout the trip, both in Poland and Lithuania).

1. These Regulations are an integral part of the General Conditions of Passenger Transportation of LTG Link UAB (hereinafter referred to as the General Conditions of Passenger Transportation), the Conditions and Rules of International Carriage and the Regulations on Special Discounts of LTG Link UAB.

2. Distribusioni and other channels connected through Distribusioni (ticket distributors) - a licensed company (legal entity, other organisation, subdivision of a legal entity, other organisation) with which the Carrier's Contract for the resale of railway tickets is concluded.

3. International Sales Channel Ticket - a method of selling a one-way or return ticket, where the one-way or return ticket is sold on an international sales platform using a common concept and terms and conditions of the one-way or return ticket agreed between the Carrier and the Ticket Distributor.

4. One-Way/Return Ticket - a Ticket issued by the Carrier for a return journey on the same route ("out" and "back") on local or international routes. 

5. Train Ticket - includes the terms "Single Ticket" and "Return Ticket" as used in these Regulations. 

6. Carrier - LTG Link UAB, the main activity of which is the provision of rail passenger transport services.

7. Single Ticket - a ticket issued by the Carrier for one passenger, for one journey, on domestic and international routes. 

8. Train ticket is valid for the train route, date and/or time specified in the ticket and subject to other conditions specified in the ticket.

9. The train ticket must be presented to the conductor during the journey.

10. The train ticket is valid in both digital and printed form.

11. When purchasing tickets through international sales channels, the concessions provided for in the Law on Transport Concessions of the Republic of Lithuania shall not apply.

12. Commercial discounts do not apply when purchasing tickets through international sales channels.

13. Additional goods and services may not be purchased when purchasing train tickets through international sales channels.

14. The purchase of a Train Ticket through international sales channels does not include the possibility to pay with LTG Link UAB gift vouchers or Sustainable Travel Club vouchers.

15. When purchasing a Train Ticket through international sales channels, it is not possible to choose a seat on the train.

16. There is no possibility of exchange or refund when purchasing a train ticket through international sales channels.

17. Employees of AB Lietuvos geležinkeliai group of companies are not entitled to purchase Train Tickets through international sales channels.

18. Passengers' enquiries concerning train travel shall be dealt with in accordance with the Complaints and Enquiries Procedure published on the Carrier's website.

Travelers between Poland and Lithuania, please be informed that:

1) The route Vilnius - Krakow/Krakow - Vilnius includes a transfer at Mockava railway station.

2) Carriage numbering follows the following pattern:

LTG Link carriage No. 1 corresponds to PKP Intercity carriage No. 15

LTG Link carriage No. 2 corresponds to PKP Intercity carriage No. 13 

LTG Link carriage No. 3 corresponds to PKP Intercity carriage No. 14

3) The seat number remains identical (throughout the entire trip in both Poland and Lithuania).