Last updated on 18 October 2024
Private Limited Company LTG Link (“LTG Link” or the “Company” or simply “we”) protects information about you and processes your data in accordance with the General Data Protection Regulation of the European Union (the “GDPR” ) and other data protection legislation. This LTG Link privacy notice (the “Privacy Notice”) provides details of this.
This Privacy Notice is for you if you are a visitor to our website https://ltglink.lt/, a user of the LTG Link mobile app, visit our premises or grounds, use our services, enter into a contract with us, receive our direct marketing communications, contact us by telephone or otherwise for your own interests or interests of others. This Privacy Notice answers the most important questions about how we collect, use, and protect information about you. Please read this important information carefully and from time to time visit our website at https://ltglink.lt/privatumo-pranesimas to read the most up-to-date version of the Privacy Notice posted there.
UAB “LTG Link”, legal entity code: 305052228, registered office address: Geležinkelio Str. 16, Vilnius, email address: info@ltglink.lt, telephone No.: 8 700 55 111
4.1. Only persons aged 14 years and over can become registered users, participate in the Sustainable Travel Club programme, and consent to direct marketing. Individual loyalty programmes or competition conditions may have a different, higher minimum age limit for participants.
4.2. If we have reasonable grounds to suspect that we are processing the data of individuals who are younger than the age set out in this paragraph, we will remove the data of those individuals from our databases.
Please see the answer to paragraph 3 above: you must provide the information about you that is necessary:
5.1. To enter into contracts with you and fulfil our contractual obligations;
5.2. To enter into contracts with the persons you represent and fulfil our contractual obligations;
5.3. To give you access to wireless internet on our trains (paragraph 3.28);
5.4. We will process your request using the common application form approved by the European Commission (paragraph 3.22).
If you do not provide the requested information, we will not be able to enter into contracts with you and/or the persons you represent and perform contractual obligations or to process your request.
Most of the information is provided by you, but we may receive some information from:
6.1. The legal persons you represent or are employed by;
6.2. AB “Lietuvos geležinkeliai” (for the purposes set out in paragraphs 3.12, 3.26 and 3.27).
We transfer or share information about you with partners, service providers, and the entities listed below only to the extent necessary and permitted by applicable law, and for the reasons listed in paragraph 3:
7.1. LTG Link’s parent company AB “Lietuvos geležinkeliai” and its subsidiaries (the data may be transferred for all the purposes specified in paragraph 3);
7.2. Banks carrying out settlement operations (the data are transferred for the purpose set out in paragraphs 3.2 to 3.6);
7.3. Courts, supervisory, law enforcement and other public authorities (the data may be transferred for all the purposes set out in the answer to question 3);
7.4. Lawyers, notaries, bailiffs, auditors, consultants, information technology maintenance service providers, electronic communications service providers, insurance companies, companies providing archiving services and other services to the Company (the data may be transferred for all the purposes set out in the answer to question 3);
7.5. To Vilnius City Municipality Enterprise Susisiekimo paslaugos, Public Institution Klaipėdos keleivinis transportas, the Public Institution Panevėžio keleivinis transportas and Busturas UAB (data shall be transferred for the purpose referred to in paragraph 3.21, when the complaint, request or enquiry is related to the Public Transport Services provided by the Vilnius City Municipality Enterprise Susisiekimo paslaugos, Public Institution Klaipėdos keleivinis transportas, the Public Institution Panevėžio keleivinis transportas or Busturas UAB in accordance with the Combined Ticket).
7.6. When you have booked an Assistance Service on an international route, the Company’s Customer Service Specialist will transfer information about you via the UIC PRM ABT platform (Union of International Railways’ (UIC) Person with Reduced Mobility Assistance Booking Tool) to the foreign carrier in the foreign country in order for you to be taken care of and for the Assistance Service to be provided to you in the other foreign country as well (the data is transferred for the purpose set out in paragraph 3.8).
7.7. The ticketing system operators Fortevento UAB and Turnit OÜ, when you purchase train tickets online (on our website or mobile app) or through ticket machines.
7.8. The ticket vending machine system service provided, Mera Systemy Sp. Z.O.O. and Mera-Serwis SGL SP. Z.O.O. SKA when you purchase train tickets via ticket machines without registration.
7.9. Synopticum UAB, the provider of direct marketing services, when we seek your opinion about a trip or when we send you newsletters and other direct marketing communications with your consent.
Please note that the Company only selects as data processors those persons who have provided the Company with a satisfactory guarantee that they have appropriate technical and organisational measures in place to ensure the secure processing of personal data and an adequate level of data protection in accordance with the applicable European Union legislation.
In most cases, personal data are processed and transferred within the territory of the European Union and the European Economic Area, but where necessary for the provision of certain services, they may be transferred and processed outside these territories, subject to an adequate level of protection of personal data. Where permitted by law and necessary for the reasons set out in paragraph 7 of this Privacy Notice, we disclose information about you:
8.1. On the basis of an adequacy decision of the European Commission, which means that the European Commission has recognised the country in which the third party is established and/or carries out its activities as ensuring an adequate level of protection of personal data;
8.2. We have signed a contract with a third party based on the Standard Contractual Clauses approved by the European Commission;
8.3. We have obtained authorisation from the State Data Protection Inspectorate;
8.4. Making use, where possible, of other available safeguards and derogations for the protection of personal data.
The GDPR and other laws give you rights, provide for the cases in which you can exercise your rights, set out the procedures you must follow, and the exceptions in which cases you cannot exercise the rights granted. Where permitted by law, you may:
9.1. Access your personal data, i.e. receive a notice confirming whether LTG Link processes your personal data and, if it does, to request access to the data processed and the information relating to it;
9.2. Ask us to correct inaccurate or incorrect information used or to complete information that is incomplete;
9.3. Ask us to delete information we hold about you if we are using it unlawfully;
9.4. Ask us to restrict the processing of the information we hold about you where you contest the accuracy of the data or object to the processing of the data, object to the erasure of unlawfully processed data about you, or where you need the data in order to assert, exercise or defend legal claims;
9.5. Object to the use of your data where we are processing your data for the legitimate interests of LTG Link and/or third parties;
9.6. Ask us to transfer (receive) data that you have provided to us under a contract or consent to processing and that we process by automated means in a commonly used electronic format;
9.7. Object to a fully automated decision-making, including profiling, where such decision-making may have legal consequences or similar significant effects on you;
9.8. Withdraw the consents given to us for the use of information about you where we use the data on the basis of your consent;
9.9. Lodge a complaint with a supervisory authority, in particular in the Member State of your permanent residence or the place where the alleged infringement of the GDPR took place, and to apply to for judicial remedies. In the Republic of Lithuania, the supervisory authority is the State Data Protection Inspectorate (L. Sapiegos Str. 17, Vilnius; email: ada@ada.lt), but we recommend that you contact us first and we will try to resolve all of your requests together with you.
In order to exercise your rights as set out in paragraph 9 of this Privacy Notice, you must:
10.1. Personally deliver the request to exercise the rights of the data subject (the “Request”) to the Company’s headquarters, the Passenger Information Centre, or to the Data Protection Officer at the addresses specified in paragraph 15 of this Privacy Notice (the Request must be accompanied by a document confirming the identity of the person for inspection);
10.2. Send the Request to the Company or the Data Protection Officer to the postal addresses specified in paragraph 15 of this Privacy Notice (a copy of the person’s identity document certified by a notary or other procedure established by law must be attached to the Request);
10.3. Submit the Request to the Company or the Data Protection Officer at the email addresses specified in paragraph 15 of this Privacy Notice (the request submitted by email must be signed with a secure electronic signature).
The Company may profile you for statistical purposes. In addition, in order to prevent the sending of unsolicited marketing offers, we categorise you according to the date of conclusion of the contract, the duration of the contract, the status of the contract, your age. By analysing your shopping history and your individual needs, we can provide you with personalised offers just for you.
Yes, we use cookies as set out in the table below. Cookies are small text files that are stored in the browser of your device (e.g., computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store in your browser or device, identifiers associated with your device and other software, may be used for similar purposes. Cookies are used extensively to make websites work or work better and more efficiently.
Strictly necessary cookies are cookies that are required for the proper functioning of a website or mobile app. They enable you to use certain features of the website, such as securely logging in to an account created on the website. Cookies are used to ensure the technical functioning of the website.
If you disable cookies in your browser, some features of the website may not work partially or completely.
When you visit the website (www.ltglink.lt), you can choose whether to use cookies. You can manage cookies on the website itself and/or delete them according to your browser preferences. On the website, you can refuse the use of optional cookies, which are not mandatory, but may not allow the website to work to its full functionality, e.g., you may not be able to use the chat box to help you while you make a purchase.
You can choose which cookies you want to accept and reject in your browser settings. You can delete any cookies that are already on your computer, and most browsers allow you to set your browser to not save cookies. The location of these settings depends on the browser you are using.
If you do not agree to cookies being saved on your computer or other device, you can withdraw your consent at any time by changing your settings on the website and deleting the cookies stored in your browser. If you have chosen to delete cookies, please remember that any options you have set will also be removed. In addition, blocking cookies completely may prevent many websites (including www.ltglink.lt) from working properly. For these reasons, we do not recommend disabling mandatory cookies.
The LTG Link mobile app contains only essential cookies, without which the app would not work, and you cannot refuse them. If you do not accept these cookies, simply delete the downloaded app from your device.
How do I remove cookies from my device?
In order to prevent your personal data from being processed with the help of cookies, you can change the settings of your internet browser so that cookies are not accepted, or delete saved cookies.
You may change the cookie settings in your browser at any time. All browsers have the option to delete cookies. More detailed instructions depend on the browser you are using, you can find them in the options menu of the browser you are using:
More information on https://www.allaboutcookies.org/
We reiterate that removing or blocking the cookies used may affect the operation of the website and some of its functionalities, and may also negatively affect your use of the services available on the portal.
To learn more about cookies and how to manage or remove them, simply visit https://www.allaboutcookies.org/ and your browser's help page.
If you have any questions, comments or complaints about how we collect, use, and store information about you, or if you wish to exercise your rights as a data subject, you can contact:
15.1. The Company, address Geležinkelio Str. 16, Vilnius, tel. 8 700 55 111, email info@ltglink.lt;
15.2. The Data Protection Officer, address Pelesos Str. 10, Vilnius, email dap@ltg.lt
If you want to download our privacy policy press here.
